Latest Windows 11 24/H2 Release and Graphics Issues

Anonymous
2024-12-09T14:06:50+00:00

I have read issues around Windows 11 24H2 which cause disruption /conflicts with GPU (eg NVidia) and iGPU (eg Intel Graphics)

I use both GPU's for Video and Photography processing for the Apps I have.

My iGPU is Enabled in BIOS and should not be disabled which it seems can happen with Windows 11 24H2. This is a step into the dark ages.

From evidence I see Windows 11 24H2 kills the iGPU

Has anyone else found this and what is Microsoft doing to fix it?

Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2024-12-10T07:58:01+00:00

    Hello 300BaudDialUp,

    Welcome to the Microsoft Community.

    Sorry to hear about your issue. There have been some similar user reports on the driver compatibility issues after Windows 24H2 update. How do you know that Windows 24H2 kills your iGPU? We recommend you check in the Device Manager, to see if you can still find the iGPU under the graphics device.

    If you can still find the iGPU device, but you see yellow exclamation marks on it, ensure you have the latest Intel integrated graphics drivers. Microsoft might not always provide the most recent drivers through Windows Update, and downloading them directly from Intel’s website can help.

    If you cannot find the corresponding device, you need to contact an after-sales support for further check on hardware issues.

    For further information, you may need to contact Intel Support for more technical information on updates for your specific Intel Graphics card. You can share your computer specifications with us, and we can help you figure it out.

    On the other hand, if you have an urgent need for your both GPUs, you can consider downgrading the system to a prior state before update. This can be done in Settings - Windows Update. How to uninstall a Windows update - Microsoft Support

    Best Regards,

    William.Y | Microsoft Community Support Specialist

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