Latest Windows 11 24/H2 Release and Graphics Issues

In response to William's reply - please do not take my mark as 'unhelpful' as personal. This is a reflection on how the Microsoft organisation support users when issues like this occur.

Microsoft's support processes and organisation in cases such as this are inadequate and needs improvement.

This support page appears to try to deal with all Windows 11 issues and does not allow granularity on reporting specific Graphics hardware compatibility problems with this new release.

The failure of an onboard iGPU (Intel) in a Windows system to work alongside a discrete GPU in a major Windows release is a serious functional problem and needs priority focus to fix.

Any problem like this should have been trapped at QA stage prior to release to the public.

As regards just ASUS devices being affected, this is in fact not correct as I have seen users of MSI Motherboards also reporting exactly the same issue. It is not solely limited to ASUS.

I looked at the reported problems link you included.

This does not mention issues with a Graphics iGPU. It simply states there can be a problem to complete the Windows update to 24H2.

I think this refers to a different issue entirely.

The ASUS models mentioned in this article are in fact Laptops, not discrete PC Desktop motherboards such as ASUS Z series.

There is not even any mention in Microsoft's bulletin here about the ASUS Z890 series as published below by ASUS themselves. https://www.asus.com/support/faq/1054046/

As a result, I have not gained any new insight into what is happening about this iGPU/GPU issue on Windows 24/H2 release from Microsoft.

OK let me a bit clearer on this topic

At present I have seen various reports including those from other manufacturers who have said that Windows 11 24H2 has caused iGPU and GPU functionality issues

I am on Winodws 11 23H2 at present and have temporarily paused an update to Windows11 24H2 until I get some crystal clear information in Microsoft on this problem

Fellow users on the forum I use for Video editing (Adobe) have reported issues since updating to Windows11 24H2 from 23H2.

I use all very latest drivers on Intel and Nvidia, so do they.

The Video editing software utilises both iGPU and GPU for decoding footage such as H264 and H265 - this utilises both resources and limits demand on CPU from Software decoding. This has been around for years.

https://www.asus.com/support/faq/1054046/

In this ASUS Z890A motherboard notice (see link above) it states Windows11 24H2 causes conflicts and the 'fix' for now is to disable th iGPU. This is not acceptable, since people using both resources need iGPU and GPU functioning.

THeir work around is to simply 'disable' the Intel iGPU. This is NOT a fix.

Please re-direct my query to the Microsoft Graphics/Video expert support teams (if that is possible) - if not, how do I get to them to understand what is going on.

It seems to be impossible to have informed communication with anyone in Microsoft Support on this topic.

Thank you

Hi

Thanks for confirming you are experiencing the same issues with 24H2 and iGPU.

There does not seem to be any visibility from Microsoft on this saying they are 'officially' aware.

I'll see if this can be escalated

I have the same issue. All the video related software either stopped using the iGPU of my Inte;'s processor or uses is just e bit showing the 3D (not decode or encode) load which is a complete nonsense. The overall CPU load meanwhile went up. I tried different versions of the software, different drivers, even turned off my GPU from power and in Windows 11 23h2 it's OK while in 24h2 the iGPU is not used.

To be noted - my iGPU works perfectly, the drivers are all up to date. I can game on the iGPU but all the video related software in the new Windows doesn't use it at all.

Hi thanks for posting to let us know you have the same issues with your iGPU.

Unfortunately I am no clearer on what is happening on this issue. Seems impossible to get any information out of Microsoft on this problem caused by Windows 11 24/H2.

The only information is that I see several colleagues on Adobe Community reporting this issue on Windows 24/H2. Not sure yet if this is limited to certain Intel chipsets.

To be clear on the problem : on Windows 23/H2 you can use the iGPU on board GPU for decoding H264 and H265 video that is compatible, and have the discrete GPU eg NVidia RTX working alongside. Intel K series are capable of iGPU decoding in most cases I believe.

Seems in Windows 24/H2 it only allows one GPU which does not maximise resources in the PC you have invested in.

People seeing this issue use Z690 chipset. Also, Asus reports issues with Z890 chipset, and Adobe users with MSI motherboards too.

I don't know how long Microsoft are going to keep users in the dark on this problem. Its very annoying.