What is causing my computer to BSOD at random times?

Anonymous
2024-12-06T20:22:37+00:00

I have a custom built gaming PC that has recently been blue screening randomly and it seems completely unprompted. It happens when I'm in the middle of a game, or when I'm working on a Word document with Spotify playing, or when I'm browsing google chrome with nothing else open. I don't know what could be causing it.

The error I get is always "KMODE_EXCEPTION_NOT_HANDLED"

I recently had an issue where my computer would BSOD with the same error every time I woke it up from sleep mode. I got a warranty replacement for my RAM and that fixed that issue. These BSODs seem to be caused by something else. This also means that I find it highly unlikely that there's something wrong with my RAM.

Here is a link to the dump files I've gathered so far. I will add more as my computer continues to crash. It happens once every few hours, it seems.

https://drive.google.com/drive/folders/1_QM2imGRMNnQtNsdU8W98a16JUMTyj0d?usp=sharing

Does anybody know what could be causing this issue? Do the dump files point to anything specifically that could be causing the crashes?

Thank you

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2024-12-09T14:56:33+00:00

    Hi Gary,

    I did not make any changes to settings between the first 3 and the fourth crash. Do you think there's an issue with my installation of Windows? I can factory reset my PC if you think that may solve the issue. I'm also wondering how likely you think it is that I have a faulty hardware component? I built this machine in July of this year so it is fairly new, maybe I can get a warranty replacement if we can figure out what part is not working properly? Let me know your thoughts.

    I will continue to add more dump files to the folders as they occur as well. Unfortunately it isn't a reproducible error so I can't create more dump files intentionally.

    I also wonder if this is related:
    Prior to replacing my RAM as I mentioned before, I turned on driver verifier and reboot my PC. When I did this, I got stuck in a loop where my PC would consistently BSoD about 30 seconds after starting up. I can try this again to see if this behavior still occurs even with the new RAM.

    Let me know how you think I should proceed.

    Thank you,

    Alex Jurcago

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  2. Anonymous
    2024-12-09T15:09:16+00:00

    Hello Alex,

    I don't think that you have any faulty hardware and probably not any faulty software - what I think that you have is malware.

    It is not even clear if a clean install would fix the issue - the malware might be in the boot loader.

    This is all just my analysis of the situation - not a statement of "facts".

    The suggestion by Reza Ameri (trying a safe or clean boot) would be worth trying to see whether that prevents the malware (if that is what it is) from loading.

    Gary

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  3. Anonymous
    2024-12-09T15:38:04+00:00

    Gotcha, I just performed a clean boot and will continue to use my PC throughout the day. I expect that if I don't get a BSoD within the next few hours then the clean boot prevented it from occurring, although its hard to say.

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  4. Anonymous
    2024-12-10T01:34:36+00:00

    Hey Gary and Reza,

    As mentioned I clean booted my computer earlier today. I just now had a KMODE_EXCEPTION_NOT_HANDLED BSoD unfortunately. I put the dump file in the shared folder. What does that mean in terms of the issue?

    Thank you

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  5. Anonymous
    2024-12-10T18:41:27+00:00

    Hello Alex,

    You are not the only person currently suffering from this problem. See the contribution of vivs_lunchtime to the thread KMODE_EXCEPTION_NOT_HANDLED tcpip.sys - Microsoft Community

    Gary

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