I updated a desktop from windows 23H2 to 24H2 but windows update history shows as 23H2 and winver as well

Anonymous
2024-12-14T15:09:33+00:00

I updated my desktop PC from windows 23H2 to 24H2 but Windows update history shows as 23H2 and Winver as well. Additionally, 24H2 was not shows on win update page.

Windows for home | Windows 11 | Windows update

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Ramesh Srinivasan 88,100 Reputation points Independent Advisor
2024-12-21T01:38:59+00:00

Hi Krasimir,

It's the same error again. Maybe you can consider resetting Windows with the Keep my Files option.

To reset Windows 11 keeping files, open Settings > Recovery, click “Reset PC,” select “Keep my files,” and “Cloud downoad.”

Reference:

https://pureinfotech.com/reset-pc-keeping-perso...

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2024-12-16T18:42:29+00:00

    Hi Ramesh,

    Please see the requested  FRST.txt and Addition.txt

    Downloads.rar

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  2. Ramesh Srinivasan 88,100 Reputation points Independent Advisor
    2024-12-15T11:12:00+00:00

    Hi Krasimir,

    0xc1900101 - 0x30017 is driver-related and can be difficult to troubleshoot. You may refer to an earlier case here:

    https://answers.microsoft.com/en-us/windows/for...

    1. Please update the chipset drivers for your motherboard:

    https://www.gigabyte.com/Motherboard/B550-GAMIN...

    1. Download Driver Store Explorer (https://github.com/lostindark/DriverStoreExplorer) and run it. Export all drivers to a folder. Then, delete the outdated driver packages. Leave the "System" and "Storage" drivers intact.
    2. Run the Farbar scanner and share your logs.
    1. Download Farbar Recovery Scan Tool 64-bit (FRST64.exe)

    https://www.bleepingcomputer.com/download/farba...

    Note: If Microsoft Edge or Chrome mislabels the Farbar Scanner executable as PUA/malware, choose to keep it by tapping … in the bottom bar, choosing Keep, and then choosing Keep anyway in the dialog that appears. See this screenshot: https://learn.microsoft.com/en-us/deployedge/me...

    1. If the OS language is non-English, rename FRST64.exe to FRST64English.exe.
    2. Run the program. Don't check or uncheck any options. Click "Scan".
    3. Zip the two logs, FRST.txt and Addition.txt, upload them to your OneDrive and share the link here.

    How-To: Share OneDrive files and folders - Microsoft Support

    https://support.microsoft.com/en-us/office/shar...

    OneDrive sharing options - screenshot

    https://imgur.com/a/vZyxpY9

    Note:

    If you don't want to troubleshoot this, you can reset the PC with the Keep my files option. Your apps and settings will be wiped, though.

    Ref: https://pureinfotech.com/reset-pc-keeping-perso...

    Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2024-12-15T11:01:51+00:00

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  4. Ramesh Srinivasan 88,100 Reputation points Independent Advisor
    2024-12-15T09:58:26+00:00

    Hi Krasimir,

    Ok, let me know how it went.

    Regards,

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