Cannot play Marvel Rivals because of "DirectX 12 is not supported on your system"

Anonymous
2024-12-20T15:17:45+00:00

When I launch Marvel Rivals on Steam, a message pops up as below

"DirectX 12 is not supported on your system

Please update your Windows 10 64-bit operating system (version 1909 or later) and upgrade your graphics card driver.

Ensure that your graphics card meets the minimum requirements (NVIDIA GTX 1060 or AMD RX 580)."

Here's my current system.

  • Win 10 version 2004
  • Graphic GTX 1660S

Please help me check this issue.

Windows for home | Windows 10 | Gaming

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  1. DaveM121 933.8K Reputation points Independent Advisor
    2024-12-20T15:51:53+00:00

    Hi, I am Dave, I will help you with this.

    Your graphics card does support DirectX 12, but your Windows version seems to be very much out of date, that is the most likely cause of the problem.

    Click your Start Button, then just type winver and press Enter, please provide a screenshot of the resulting dialog box.

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  2. Anonymous
    2024-12-20T15:54:51+00:00

    Here is my screenshot. Please help me take a look

    Thanks DaveM121

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  3. DaveM121 933.8K Reputation points Independent Advisor
    2024-12-20T15:58:34+00:00

    Thank you for the screenshot, your version of Windows 10 is over 4 years out of date, in the Settings app are you not offered version 22H2 of Windows 10 to install from there?

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  4. Anonymous
    2024-12-20T16:05:50+00:00

    Thanks for your response.

    I'm downloading Windows 10 2022 Update | Version 22H2 from Download Windows 10
    I will reach you later upon finishing.

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  5. DaveM121 933.8K Reputation points Independent Advisor
    2024-12-20T16:20:26+00:00

    Okay, I hope that update is successful.

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