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Both my Desktop and Laptop are suffering the same problem when attempting to run the Windows Update Troubleshooter. Operating system is Windows 11 24H2 with all updates applied to 11 December 2024 including KB5048667. After going through to the point where the troubleshooter runs, I get "I'm sorry. I was unable to run the Windows Update diagnostic. I might need to transfer you to an agent to help solve your problem." I've done all the obvious (sfc, DISM) and no problems were found. I'm thinking it must be a generic problem as it happens on both my Windows 11 machines.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Looking at the comments from others on this subject, please note it's not the updates themselves that fail, they work OK, it's the TROUBLESHOOTER that is failing on my desktop and laptop with the error "I'm sorry. I was unable to run the Windows Update diagnostic. I might need to transfer you to an agent to help solve your problem." I've just applied the latest updates KB5050009 and KB5049622 successfully but get the same error with the Troubleshooter. Strange, very strange.........
I can not update the 23H2 this is the statement that it says about the computer 2025-01 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5050021) it also says download error - 0x80040154
I can not update the 23H2 this is the statement that it says about the computer 2025-01 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5050021) it also says download error - 0x80040154
0x80040154 occurs if there is a mismatch between the servicing modules and the references in the registry. Also, DISM and SFC won't run, as far as I know.
I can help you if you start a new thread and post the link to that thread here.
The trouble shooter worked for me? My updates are working again.
Hello William Y,
This is the third time your most recent Windows update has knocked out sound on my HP Tablet. It doesn't happen on laptop, just the tablet. Twice I've had to grant control of my tablet and allow a Microsoft technician to correct the problem, and here we are again.
Is that my option again? Seems like this should repair itself..........
Thanks for help here. Photobarb837
