Windows Update Troubleshooter failing to run, anyone else having problems?

Reported
Anonymous
2024-12-11T16:13:47+00:00

Both my Desktop and Laptop are suffering the same problem when attempting to run the Windows Update Troubleshooter. Operating system is Windows 11 24H2 with all updates applied to 11 December 2024 including KB5048667. After going through to the point where the troubleshooter runs, I get "I'm sorry.  I was unable to run the Windows Update diagnostic. I might need to transfer you to an agent to help solve your problem." I've done all the obvious (sfc, DISM) and no problems were found. I'm thinking it must be a generic problem as it happens on both my Windows 11 machines.

Windows for home | Windows 11 | Windows update

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151 answers

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  1. Anonymous
    2025-02-07T23:14:15+00:00

    Thank you. That is more than I bargained for but if necessary I will dosso

    Thank you.

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  2. Anonymous
    2025-02-07T23:40:57+00:00

    I have found MS customer service less than helpful. Any number of suggestions to contact 3rd party as is obviously not a MS issue. You tell them something has never existed and they advise you to log on there and make changes.

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  3. Anonymous
    2025-02-08T14:02:32+00:00

    me and idrk how to fix

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  4. Anonymous
    2025-02-08T15:42:36+00:00

    carnt change language back to english on facebook or messengers can you help

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  5. Anonymous
    2025-02-08T19:19:01+00:00

    after update repair version app frequenly stopping work

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