Windows Update Troubleshooter failing to run, anyone else having problems?

Reported
Anonymous
2024-12-11T16:13:47+00:00

Both my Desktop and Laptop are suffering the same problem when attempting to run the Windows Update Troubleshooter. Operating system is Windows 11 24H2 with all updates applied to 11 December 2024 including KB5048667. After going through to the point where the troubleshooter runs, I get "I'm sorry.  I was unable to run the Windows Update diagnostic. I might need to transfer you to an agent to help solve your problem." I've done all the obvious (sfc, DISM) and no problems were found. I'm thinking it must be a generic problem as it happens on both my Windows 11 machines.

Windows for home | Windows 11 | Windows update

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  2. Anonymous
    2025-01-28T22:16:06+00:00

    Had exactly the same problem on an HP laptop. Wasted a lot of my valuable time with it. Like others, I cannot run the update troubleshooter.

    I note:

    Error messages are cryptic and vastly inadequate - or in this case, non-existent, other than saying the diagnostic can't run, making definitive diagnosis and treatment impossible.

    What I see here appears to be suggested trial and error experiments based on speculation and guesswork.

    When encountering something that can't run, I wonder why the operating system cannot produce significant error messages as to why.

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  3. Anonymous
    2025-01-30T19:23:07+00:00

    Windows 11 latest update in January 2025 won't install on either my laptop or desktop. Troubleshooter then failed to run. Then I got kicked around a few MS webpages before being told I'm not allowed to ask for help.

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  4. Anonymous
    2025-01-31T01:30:50+00:00

    I have the same issue. The reason I needed to troubleshoot is that after that last update, I get the message that I'm "missing important security updates." I am even unable to access the troubleshooter.

    Jennifer

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  5. Anonymous
    2025-01-31T06:56:58+00:00

    Systems Updates on underway, please keep your computer on.

    The problem comes. I am updated Windows 11, version 24H2

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