Windows Update Troubleshooter failing to run, anyone else having problems?

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Anonymous
2024-12-11T16:13:47+00:00

Both my Desktop and Laptop are suffering the same problem when attempting to run the Windows Update Troubleshooter. Operating system is Windows 11 24H2 with all updates applied to 11 December 2024 including KB5048667. After going through to the point where the troubleshooter runs, I get "I'm sorry.  I was unable to run the Windows Update diagnostic. I might need to transfer you to an agent to help solve your problem." I've done all the obvious (sfc, DISM) and no problems were found. I'm thinking it must be a generic problem as it happens on both my Windows 11 machines.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2025-01-10T17:32:20+00:00

    vgjhk,

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  2. Anonymous
    2025-01-09T17:27:25+00:00

    What I did was I created a media recovery USB using media creator it worked but didn’t solve the issue so I ended up going to Dell and getting a recovery image USB using their software removed all memory sticks but one and reinstalled operating system through bios now the issue is gone I also used Intel DSA to get all the latest drivers for Chipsets and firmware concerning my motherboard after which I use the Microsoft update to preinstalled with the operating system to get the remainder updates needed no longer have the issue

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  3. Anonymous
    2025-01-09T16:55:09+00:00

    Many people, including me, are getting Access Denied error messages that prevent reverting to a previous version of Windows or editing the command line functions as you suggested. Do you have any other workarounds? Please see my post also. Diana Lundelius

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  4. Anonymous
    2025-01-09T16:48:34+00:00

    I am having the same issue. I also tried the same steps that you did. The only other thing I can suggest is to revert back to the most recent previous version date of the operating system before the KB5048667 update tried to install. On my system that was on 12/‎13/‎2024. I am trying to figure out a workaround for doing that...in the Settings/Systems/Recovery menu the selection option to do this (Go Back) is grayed out saying "This option is no longer available on this PC." If it is still active on your system, try that and then pause Windows updates for at least a week. If someone has a command line routine for doing this by entering the steps manually in Windows Powershell (accessed by right clicking on the 4-windows icon at far left in the task bar and selecting Terminal in the popup window), PLEASE share. I could not find a manual Go Back workaround by searching the Windows web site. With so many people having this issue, at some point Microsoft will have to roll out another update that supersedes the KB5048667 failed installation, but we don't know when that will be.

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  5. Anonymous
    2025-01-08T15:44:12+00:00

    please help me

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