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Both my Desktop and Laptop are suffering the same problem when attempting to run the Windows Update Troubleshooter. Operating system is Windows 11 24H2 with all updates applied to 11 December 2024 including KB5048667. After going through to the point where the troubleshooter runs, I get "I'm sorry. I was unable to run the Windows Update diagnostic. I might need to transfer you to an agent to help solve your problem." I've done all the obvious (sfc, DISM) and no problems were found. I'm thinking it must be a generic problem as it happens on both my Windows 11 machines.
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I am also having this issue whereby Windows Update Troubleshooter fails to run diagnostic. I have reported the problem to Feedback Hub and we all should to ensure that it gets fixed promptly. Microsoft recently transitioned to the new troubleshooters found in Get Help app. In my opinion, the traditional troubleshooters were way better as they were functional and gave more detailed information if a problem was found and took automatic actions. This one has a too simplistic UI.
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my laptop problem batterry saver not showing in laptop and showing energy saver and laptop some apps not responding system problem
I Janice, make sure to have a look at the advanced options > optional updates too. Specific pc drivers usually reside there. My Asus Rog showed quite a bunch of specific device drivers updates. Regards.
