Windows Update Troubleshooter failing to run, anyone else having problems?

Reported
Anonymous
2024-12-11T16:13:47+00:00

Both my Desktop and Laptop are suffering the same problem when attempting to run the Windows Update Troubleshooter. Operating system is Windows 11 24H2 with all updates applied to 11 December 2024 including KB5048667. After going through to the point where the troubleshooter runs, I get "I'm sorry.  I was unable to run the Windows Update diagnostic. I might need to transfer you to an agent to help solve your problem." I've done all the obvious (sfc, DISM) and no problems were found. I'm thinking it must be a generic problem as it happens on both my Windows 11 machines.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

151 answers

Sort by: Newest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  2. Anonymous
    2025-03-20T03:35:06+00:00

    I have given up on this. I've tried everything suggested. After three days of trying I decided to re-install windows 11 on an empty SSD and luckily I was able to get my old files. Here is a screenshot that shows it successfully installed 2025-03 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5053598)

    0 comments No comments
  3. Anonymous
    2025-03-19T19:30:51+00:00

    0x80070483

    0 comments No comments
  4. Anonymous
    2025-03-19T14:27:09+00:00

    Windows 11 Insider Preview 10.0.26120.3360 (ge_release_upr)

    0 comments No comments
  5. Anonymous
    2025-03-19T04:26:05+00:00

    Same here. I have Windows 11 Version 24H2 for x64-based Systems installed but Windows Update keeps trying to install 2025-03 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5053598) and it keeps failing again and again...

    0 comments No comments