Windows Update Troubleshooter failing to run, anyone else having problems?

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Anonymous
2024-12-11T16:13:47+00:00

Both my Desktop and Laptop are suffering the same problem when attempting to run the Windows Update Troubleshooter. Operating system is Windows 11 24H2 with all updates applied to 11 December 2024 including KB5048667. After going through to the point where the troubleshooter runs, I get "I'm sorry.  I was unable to run the Windows Update diagnostic. I might need to transfer you to an agent to help solve your problem." I've done all the obvious (sfc, DISM) and no problems were found. I'm thinking it must be a generic problem as it happens on both my Windows 11 machines.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2025-01-31T01:30:50+00:00

    I have the same issue. The reason I needed to troubleshoot is that after that last update, I get the message that I'm "missing important security updates." I am even unable to access the troubleshooter.

    Jennifer

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  2. Anonymous
    2025-01-30T19:23:07+00:00

    Windows 11 latest update in January 2025 won't install on either my laptop or desktop. Troubleshooter then failed to run. Then I got kicked around a few MS webpages before being told I'm not allowed to ask for help.

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  3. Anonymous
    2025-01-21T17:05:05+00:00

    Hi there,

    I finally downloaded the latest ISO. Installed keeping apps and files. I was sceptical that it would keep everything but it did. No need to reinstall anything nor change redo settings. Working fine and no pending update now. See what happens when the next update comes.

    Regards,

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  4. Anonymous
    2025-01-18T14:27:25+00:00

    Hi Ramesh Srinivasan,

    I have the same problem as LeeRelph, except that my error code is 0x800706be. When I run net start wuauserv, Windows update service starts normally, then the update KB5050009 starts to download, but then stops and I still get that error code:

    Any suggestions or links for this one? Thank you!

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  5. Ramesh 181.2K Reputation points Volunteer Moderator
    2025-01-18T14:00:46+00:00

    Entering that command gave this odd response:

    "The requested service has already been started.

    More help is available by typing NET HELPMSG 2182."

    I entered that command and again it said "The requested service has already been started."

    ???

    Thanks for the update. Windows Update is starting correctly.

    0x800705b4 is a time-out error. Maybe resetting WU using this batch file will help. https://www.elevenforum.com/t/reset-windows-update-in-windows-11.3808/

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