Windows Update Troubleshooter failing to run, anyone else having problems?

Reported
Anonymous
2024-12-11T16:13:47+00:00

Both my Desktop and Laptop are suffering the same problem when attempting to run the Windows Update Troubleshooter. Operating system is Windows 11 24H2 with all updates applied to 11 December 2024 including KB5048667. After going through to the point where the troubleshooter runs, I get "I'm sorry.  I was unable to run the Windows Update diagnostic. I might need to transfer you to an agent to help solve your problem." I've done all the obvious (sfc, DISM) and no problems were found. I'm thinking it must be a generic problem as it happens on both my Windows 11 machines.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2025-02-07T23:14:15+00:00

    Thank you. That is more than I bargained for but if necessary I will dosso

    Thank you.

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  2. Anonymous
    2025-02-07T22:47:27+00:00

    You need to have Microsoft Customer service help you. They had to uninstall then re-install my Windows 11 for it to work.

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  3. Anonymous
    2025-02-07T20:45:00+00:00

    Thank you for your input. I tend to agree this is a systemic issue because prior to the most recent Cumulative update my laptop worked perfectly and all updates have been done without issue.

    Perhaps Microsoft has knowledge of this and are working a fix, hopefully.

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  5. Anonymous
    2025-02-07T15:51:45+00:00

    2025-02 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows Version Next for x64 (KB5053390)

    Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)

    can u help me

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