Windows Update Troubleshooter failing to run, anyone else having problems?

Reported
Anonymous
2024-12-11T16:13:47+00:00

Both my Desktop and Laptop are suffering the same problem when attempting to run the Windows Update Troubleshooter. Operating system is Windows 11 24H2 with all updates applied to 11 December 2024 including KB5048667. After going through to the point where the troubleshooter runs, I get "I'm sorry.  I was unable to run the Windows Update diagnostic. I might need to transfer you to an agent to help solve your problem." I've done all the obvious (sfc, DISM) and no problems were found. I'm thinking it must be a generic problem as it happens on both my Windows 11 machines.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2025-01-18T14:52:28+00:00

    Please try the offline installer.

    First, install the checkpoint update which is a prerequisite for KB5050009: https://catalog.sf.dl.delivery.mp.microsoft.com/filestreamingservice/files/d8b7f92b-bd35-4b4c-96e5-46ce984b31e0/public/windows11.0-kb5043080-x64_953449672073f8fb99badb4cc6d5d7849b9c83e8.msu

    And then install KB5050009. https://catalog.sf.dl.delivery.mp.microsoft.com/filestreamingservice/files/66557ecc-650e-4c70-8baf-c624c4de912f/public/windows11.0-kb5050009-x64_97aac2ab4f607b11d50ad2fd88a5841ee0b18dd5.msu

    Thanks but when I open the checkpoint file I get this message:

    What documentation does it refer to and where do I find it?

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  2. Ramesh 181.2K Reputation points Volunteer Moderator
    2025-01-18T14:41:29+00:00

    Thanks. That seems to have done something in that the updates checker found two new updates very quickly, installing a Defender Antivirus one in a flash but the KB5050009 is stuck at 0% downloading.

    Is that normal and can I leave it or should it be running much faster?

    Please try the offline installer.

    First, install the checkpoint update which is a prerequisite for KB5050009: https://catalog.sf.dl.delivery.mp.microsoft.com/filestreamingservice/files/d8b7f92b-bd35-4b4c-96e5-46ce984b31e0/public/windows11.0-kb5043080-x64_953449672073f8fb99badb4cc6d5d7849b9c83e8.msu

    And then install KB5050009. https://catalog.sf.dl.delivery.mp.microsoft.com/filestreamingservice/files/66557ecc-650e-4c70-8baf-c624c4de912f/public/windows11.0-kb5050009-x64_97aac2ab4f607b11d50ad2fd88a5841ee0b18dd5.msu

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  3. Anonymous
    2025-01-18T14:32:36+00:00

    Thanks. That seems to have done something in that the updates checker found two new updates very quickly, installing a Defender Antivirus one in a flash but the KB5050009 is stuck at 0% downloading.

    Is that normal and can I leave it or should it be running much faster?

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  4. Anonymous
    2025-01-18T13:49:03+00:00

    Entering that command gave this odd response:

    "The requested service has already been started.

    More help is available by typing NET HELPMSG 2182."

    I entered that command and again it said "The requested service has already been started."

    ???

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  5. Anonymous
    2025-01-16T17:55:50+00:00

    Hello William Y,

    This is the third time your most recent Windows update has knocked out sound on my HP Tablet. It doesn't happen on laptop, just the tablet. Twice I've had to grant control of my tablet and allow a Microsoft technician to correct the problem, and here we are again.

    Is that my option again? Seems like this should repair itself..........

    Thanks for help here. Photobarb837

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