Our bitlocker key is not in our account

Anonymous
2025-01-16T16:24:28+00:00

Our recently purchased Win 11 laptop went through a regular update, but also gave us the bitlocker key request. We do not see the bitlocker key under our email, do we have to reinstall windows, can we save some files?

Windows for home | Windows 11 | Security and privacy

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  1. Anonymous
    2025-01-16T22:23:45+00:00

    Right, that's what I tried to convey - it is possible that the organization IT has set up configuration to not allow users to access your bitlocker key via your own organization account, instead, only IT admin can get it for you. That's just a possibility since you cannot see it in your account. https://learn.microsoft.com/en-us/mem/intune/us...

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  2. Anonymous
    2025-01-16T22:18:49+00:00

    I am currently in the Microsoft email associated with the laptop, the serial# matches....when I select "manage recovery keys" the laptop is not there.

    Please advise.

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  3. Anonymous
    2025-01-16T21:42:50+00:00

    Any chance the computer was set up with a different account?

    Otherwise, reach out to the school organization IT support team. Some organizations can set up bitlocker keys to be accessed via backend so only admin user can get it for you via Intune admin center. They would need that 32 recovery Key ID then.

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  4. Anonymous
    2025-01-16T21:26:44+00:00

    Thanks,

    We purchased this laptop brand new through Lenovo, the two school accounts through Microsoft show no devices.

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  5. Anonymous
    2025-01-16T21:16:57+00:00

    If it is 32, it means it is stored with a work/school account.

    https://aka.ms/aadrecoverykey sign in with your work/school email credential.

    Hopefully you know which work/school email this could be - think about any org account you might have used to sign into any Microsoft 365 app for example.

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