Our bitlocker key is not in our account

If you use a org-issued msft 365 account, you might see a popup when initially signing into the app that asked if you allow the organization to access your settings. If you clicked "yes" without much thought, this action enrolled your device in your organization's Intune management. This doesn't mean they can spy on or access your data, but it does allow them to enforce group policies to enhance your device's security. For instance, they might deploy BitLocker, require a more complex PIN, or ensure that your security updates are always current. The rationale is that using the organization's Microsoft 365 apps likely involves working on documents that are property of the organization. In cases such as businesses that need to comply strictly with HIPAA policies for example, their IT departments can ensure that these devices are secured, protecting them in case they fall into the wrong hands.

To clarify, this is not a school or work laptop, it's a personal laptop that's being used at a college. So I have no idea why our personal email had associated this laptop with a school or business.

But based on the 32 digits of ID, it means it is stored for an organization account, not a personal account. And when it comes to organization account, the organization admin can determine if the key can be saved in the user's own organization account, or via a more centralized location only the admin can access. Are you the admin user for the school organization by chance?

Upon setup once we received the new laptop, we used the email that has the laptop showing in the Microsoft account to setup Windows.

We purchased this laptop brand new through Lenovo last Aug. I called Lenovo to verify we were the only owners/users of this device, they confirmed.

We are the ones who setup the finalization of Windows upon delivery.

No other users have had accesss.