Our bitlocker key is not in our account

Anonymous
2025-01-16T16:24:28+00:00

Our recently purchased Win 11 laptop went through a regular update, but also gave us the bitlocker key request. We do not see the bitlocker key under our email, do we have to reinstall windows, can we save some files?

Windows for home | Windows 11 | Security and privacy

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  2. Anonymous
    2025-01-17T14:43:20+00:00

    Thanks for the screenshot.

    First of all, on your new Windows 10 install, go to Control Panel > Bitlocker, disable it first.

    Then on a different computer if you have access, download this wifi driver: https://download.lenovo.com/consumer/mobiles/ur...

    And then download this BIOS: https://download.lenovo.com/consumer/mobiles/em...

    Transfer them via a flash drive for example, to install them on your computer.

    Then try to see if wifi is back on and if you can now upgrade to 11.

    Note: This is not Microsoft website/URL, but it is the official OEM/manufacturer site.

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  3. Anonymous
    2025-01-17T02:41:08+00:00

    Sorry for the delay.

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  4. Anonymous
    2025-01-17T01:51:22+00:00

    Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up please.

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  5. Anonymous
    2025-01-17T01:46:51+00:00

    I was able to get Windows 10 up and running but now the problem I have is the internal Wi-Fi hardware does not work with Windows 10 as confirmed with Lenovo. They said I have to go to Windows 11 so I tried to upgrade to the windows 11 through the creation tool and it tells me the same thing again that it does not meet the requirements.

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