Our bitlocker key is not in our account

Anonymous
2025-01-16T16:24:28+00:00

Our recently purchased Win 11 laptop went through a regular update, but also gave us the bitlocker key request. We do not see the bitlocker key under our email, do we have to reinstall windows, can we save some files?

Windows for home | Windows 11 | Security and privacy

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  1. Anonymous
    2025-01-17T00:29:14+00:00

    Should I format the drive? It says It cannot be installed on any of the drives once I click on them.

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  2. Anonymous
    2025-01-17T00:28:51+00:00

    Yes, came with Win 11.

    I'm going to install Win 10. Upon setup, it asks me where to install. My Drive 0 Partition 1 has the system and Partition 4 has the WINRE_DRV. Here's a screenshot.

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  3. Anonymous
    2025-01-16T23:49:06+00:00

    Interesting. But your computer came with Windows 11 right?

    What you can do though, is to downoad Win10 iso instead of 11, then install it as Win10. License is no difference for 10 and 11. Then you can run the PC health check app to see what's not meeting the requirement. https://support.microsoft.com/en-us/windows/how...

    You might just need to install BIOS update from the computer's manufacturer website.

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  4. Anonymous
    2025-01-16T23:37:56+00:00

    Copy, thanks.

    Yeah, I have done that a few times but was unsure about Win 11.

    I downloaded the creation tool to a 64gb USB and upon install I got the message saying the system didn't meet the requirements of Win 11....which in fact it has Win 11 installed.

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  5. Anonymous
    2025-01-16T23:12:00+00:00

    Yes, as long as you have Win11 license? Did it come with your device? If so, you shouldn't even need to worry about license. It will automatically activate.

    I will share the whole spiel.

    Video tutorial is available here: https://www.microsoft.com/en-us/windowsinsider/...

    To perform a clean installation of Windows 11 using the Windows Media Creation Tool. You do need to get access to another computer so you can download the Windows installation files into a flash drive, then use the flash drive to help your computer. Hopefully you have a spare computer, or you can have friend or family help you.

    The following steps should be done on a working Windows computer:

    Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/software-download/win... click on the "download now" button under "Create Windows 11 Installation Media"

    Run the tool and select "Create installation media for another PC."

    Choose "USB flash drive" as the media to use for the installation and select "Next."

    Connect a USB flash drive with at least 8 GB of free space to your computer.

    Select the USB flash drive you want to use, and then select "Next."

    The tool will then download the required files and create the installation media.

    =====================================================

    Now these steps will  be done on your problematic computer:

    Go to the computer's BIOS boot menu to have it boot from the USB drive.

    Follow the on-screen instructions to install Windows 11, making sure to choose "Custom install" and select the option to delete all existing partitions.

    Once the installation is complete, you'll have a clean installation of Windows 11 on your computer.

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