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Our recently purchased Win 11 laptop went through a regular update, but also gave us the bitlocker key request. We do not see the bitlocker key under our email, do we have to reinstall windows, can we save some files?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
But based on the 32 digits of ID, it means it is stored for an organization account, not a personal account. And when it comes to organization account, the organization admin can determine if the key can be saved in the user's own organization account, or via a more centralized location only the admin can access. Are you the admin user for the school organization by chance?
Upon setup once we received the new laptop, we used the email that has the laptop showing in the Microsoft account to setup Windows.
We purchased this laptop brand new through Lenovo last Aug. I called Lenovo to verify we were the only owners/users of this device, they confirmed.
We are the ones who setup the finalization of Windows upon delivery.
No other users have had accesss.
Right, that's what I tried to convey - it is possible that the organization IT has set up configuration to not allow users to access your bitlocker key via your own organization account, instead, only IT admin can get it for you. That's just a possibility since you cannot see it in your account. https://learn.microsoft.com/en-us/mem/intune/us...
I am currently in the Microsoft email associated with the laptop, the serial# matches....when I select "manage recovery keys" the laptop is not there.
Please advise.
