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New computer running windows 11. File explorer not showing preview for *.pes files (Brother Embroidery Software), but worked with no issues in Windows 10. Have read all of the potential solutions with no help. Appears file explorer cannot find the preview and may be associated with Onedrive, but not sure.
Contacted MS support and they said it was a 3rd party software issue and not a MS problem. They just ignored that everything worked fine in windows 10.
Would appreciate any help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Uninstalled Acrobat Reader, rebooted and no improvement.
Truly a head scratcher.
You may have to reinstall the PE-Design software now that Acrobat is uninstalled.
I also captured all of the registry entries that the PE-Design 11 installer adds. You could try adding these registry entries to your computer (by double-clicking the REG file) and then restart. Here's the link to the file:
Uninstalled Acrobat Reader, rebooted and no improvement.
Truly a head scratcher.
The only other thought I have is Adobe Acrobat possibly interfering. My test machine is pretty bare bones.
The machine is a brand new Lenovo Yoga Laptop with a AMD motherboard.
No other additional software that I could find was installed by the computer mfg.
Nothing installed that modifies Explorer and only Windows Defender as the security software.
It is very strange and cannot find a solution.
Did not resolve the issue
This is a head scratcher.
If you have another Windows 11 computer to test it on, I suggest installing there to confirm that the thumbnails work and, hopefully, spot some difference. If you don't have another machine, you can do what I did and test in a VM (Virtual Machine) at least as a sanity check. I use VMWare Workstation Pro (it's free for personal use) but any VM system is fine. I know that's a big ask, but it's a useful thing to have on hand for any future testing. It's great to test out software before committing to your main Windows build.
I wish I had a quick fix, but we already tried all the usual troubleshooting steps.
Do you have any security software installed other than Windows Defender? Do you have any software installed that modifies or enhances Explorer? Does your computer come with any software pre-installed by the vendor? There's an obscure bug in some backup software that comes with Megahertz motherboards, that interferes with Explorer, so you never know.
