windows 11 file explorer not showing preview for *.pes files

The link you provided for the Brother software is for Windows 10 and is the PE Design 11 software which we are currently using.

The issue is the thumbnail is not displaying the preview as in Windows 10 File Explorer. Clearly MS has made a change in the way File Explorer works from Win 10 to Win 11 and is unwilling to acknowledge or help with a solution.

I am looking for a solution from someone in the community and clearly you do not have a solution except to revert back to Win 10, which will not work for this new laptop with apps that need the functionality of Win 11.

The issue is the thumbnail is not displaying the preview as in Windows 10 File Explorer

I installed the trial software on a Windows 10 machine to confirm it's behavior. Unfortunately, I don't get any thumbnails or previews, which implies that the trial version does not install the shell extensions for PES files. Maybe those extensions are only installed with the paid version. The only place I get a preview is in the app itself:

But, according to Brother, I should see thumbnails in Explorer (either in icon view or via Preview):

https://support.brother.com/g/s/hf/htmldoc/ped/im/ped11/en/PED11_EN/index.html#!/15_1173392

If I can't get it to work in Windows 10, I can't troubleshoot what's happening in Windows 11. I would need to test the same installer package you are using on Windows 11. If you would like me to do that, please use Wormhole to send me a copy of the installer package (probably an EXE or MSI file) that you are using.

Hi， Ed Pupa

My friend, I understand what you mean. Your software in question doesn't work perfectly in Windows 11, the preview window doesn't show what it looks like when you're done making it or its thumbnail doesn't show up as an icon in the folder and on the desktop (I've had previous experience with modeling and building similar 3d hardware).

I think I understand that, but I checked the software you provided and at least in the introduction they don't indicate that the software is perfectly compatible with Windows 11, not excluding that in the future they will release new software adapted to Windows 11, but for now it's not available.

https://www.brother.com/common/hsm/ped11/ped11trial.html

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Or do you expect Microsoft's Windows design team to make new adaptations and updates for the Brother PE Design software?

If so, please give your feedback to Microsoft's team in this channel:

Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

If you just want to use the software perfectly, then rolling back the update to Windows 10 might be a better option.

My friend, I think we need to understand what you are trying to accomplish before we can offer you a more appropriate solution. I noticed that you selected No Help under your previous reply, we think this may be a matter of my misunderstanding. If you have any other questions now, please continue to reply to me and we will continue to provide you with help and support.

Best Regards,

Logan | Microsoft Community Support Specialist

The device is a embroidery machine which does not print. This is Brother PE Design software that is having issues with Windows Explorer in Windows 11. As stated before after selecting the file in Windows Explorer the preview showed up in the preview pane to the righ without issues in Win 10, but not in Win 11.

Hi， Ed Pupa

Welcome to Microsoft Community.

According to your description, your Windows 11 system will not display the file preview image of Brother Embroidery Software.

We have checked the introduction of the software provided by the company for you. You may need to confirm whether the driver version of your device model supports Windows 11. (Some software drivers may indeed be incompatible with Windows 11)

Brother Drivers: Info & Downloads - Printer Drivers & More | Brother.

Windows 11 Support

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. 

Best Regards,

Logan | Microsoft Community Support Specialist