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Hello,
I had a recent windows update on 15th January 2025. I have an update failure showing for - Dolby - SoftwareComponent - 3.30702.720.0 - Install Error - 0x8007013
Anyone else experienced this or any advise as to how to resolve?
I have tried running the updates again but get the same result.
Thanks in advance.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, I am Dave, I will help you with this.
That is a problem many people report with the drivers that Windows Updates tries to install, if that update is continually failing, then the best option is to use to official Microsoft Show/Hide Tool to hide that driver update to stop Windows continually trying to install that driver.
The problem is and I have a representative from Microsoft tell is it is a windows 10 driver trying to update on a Windows 11 platform. How we arrived to this conclusion was we troubleshooted everything and determined that to be the case since I upgraded from Windows 10 to Windows 11 that it was a Windows 10 driver. We verified this be going to Dolby through their website to see if we could get the update that way and it stated that it is only supported on Windows 10. Microsoft then told me that it will fall off on the next update.
Microsoft should not have allowed you to update to Windows 11 since your PC was not in Windows 11 compliance.
Instead, they allow systems to SHIP out of compliance. Sad.
My PC was compliant for the Windows 11 upgrade so I updated it. This problem is happening to all computers that updated to Windows 11 from Windows 10. Windows recognizes the driver and doesn’t know that the driver for another operating system other than Windows 11. Microsoft told me the update will disappear on the next update and it did.
Hello,
I had a recent windows update on 15th January 2025. I have an update failure showing for - Dolby - SoftwareComponent - 3.30702.720.0 - Install Error - 0x8007013
Anyone else experienced this or any advise as to how to resolve?
I have tried running the updates again but get the same result.
Thanks in advance.
install error
