This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
I had a recent windows update on 15th January 2025. I have an update failure showing for - Dolby - SoftwareComponent - 3.30702.720.0 - Install Error - 0x8007013
Anyone else experienced this or any advise as to how to resolve?
I have tried running the updates again but get the same result.
Thanks in advance.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, I am Dave, I will help you with this.
That is a problem many people report with the drivers that Windows Updates tries to install, if that update is continually failing, then the best option is to use to official Microsoft Show/Hide Tool to hide that driver update to stop Windows continually trying to install that driver.
Hi, I am Dave, I will help you with this.
That is a problem many people report with the drivers that Windows Updates tries to install, if that update is continually failing, then the best option is to use to official Microsoft Show/Hide Tool to hide that driver update to stop Windows continually trying to install that driver.
Thank You! Dave
I agree they are clueless. We should demand better. Imagine if an Apple iPhone or a Samsung Galaxy product displayed an error, then the manufacturer instructed customers to ignore the error and to go on about their day. Their customers would have an implosion, then all hell would break loose. Us Microsoft users are used to these digital 3rd world conditions.
I agree 100%. This is shameful from Microsoft. Us being told to hide a failure seems like 2+2 = 5, but it would be best to hide this and not see it nor think about it.
I went through the troubleshooter steps once and ultimately started a chat with a support advisor about these failing updates (there was an Intel one too). After the usual steps of resetting Windows update etc they concluded that a reset of Windows would fix the issue. I was sceptical and refused but they were adamant it would have resolved it. Looks like I was right to be sceptical if a fresh install has the same problem. They are clueless about the issue.
