Dolby - SoftwareComponent - 3.30702.720.0 - Install Error - 0x8007013

Anonymous
2025-01-17T10:21:14+00:00

Hello,

I had a recent windows update on 15th January 2025. I have an update failure showing for - Dolby - SoftwareComponent - 3.30702.720.0 - Install Error - 0x8007013

Anyone else experienced this or any advise as to how to resolve?

I have tried running the updates again but get the same result.

Thanks in advance.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-01-17T10:54:04+00:00

Hi, I am Dave, I will help you with this.

That is a problem many people report with the drivers that Windows Updates tries to install, if that update is continually failing, then the best option is to use to official Microsoft Show/Hide Tool to hide that driver update to stop Windows continually trying to install that driver.

https://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab

Was this answer helpful?

300+ people found this answer helpful.
0 comments

172 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-01-17T20:23:33+00:00

    Same issue here

    Glad to have found this forum before this issue threatened to drive me bonkers. Dave's solution worked! Out of sight, out of mind, I guess.

    Before finding this thread, I tried the Windows Update Troubleshooter first, which apparently no longer exists in Windows 11. Then went on to CHKDSK, DISM and SFC scans, which turned up "Component store is repairable." I have no idea what the Component store is, nor did I know it was broken. While DISM apparently repaired the store, the repair had no effect on this problem.

    Ceelbc has made me a believer that it probably is best to get updates from the manufacturer. I clicked on Ceelbc's link to Dolby, which recommended searching for the most up to date drivers on your computer manufacturer's website, and provided links to the major brands. My machine is a Lenovo. On the Lenovo website, I let Lenovo scan the machine for any updated drivers. The results showed that all my drivers are already the latest. All this angst for no good reason.

    Thanks, Dave, for your solution and to the others of you who were first to report this problem.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2025-01-17T11:27:12+00:00

    Spot on Dave, worked a treat.

    Thank you.

    Craig

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2025-01-22T01:09:57+00:00

    that didnt work on my Windows11

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2025-01-19T11:20:26+00:00

    Hi Dave,

    My computer will not allow me to use your link - what do I do?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments