Hi D,
I'm Sumit, here to answer your query at the Microsoft Community.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
Let us see how many updates are you behind.
Type "winver" in the search/Run box and press enter.
What is the Build and version number reported in the Window?
I look forward to your response and am eager to collaborate until we find a solution.