Windows update (24H2) causing wifi issues

Anonymous
2025-01-06T03:50:23+00:00

Hi,

I installed the new windows 11 24H2 update about a week and for whatever reason my wifi drivers have stopped working (specifically the Killer (R) Wi-Fi 6E AX1675i). The wifi option itself no longer appears.

I have tried a number of the solutions listed on this forum involving troubleshooting, a network reset, entering the netsh/ipconfig commands on CMD for TCP/IP reset, uninstalling and reinstalling the drivers, restarted the router (not the modem, but I don't think this should be an issue as other devices seem to connect just fine) and nothing seems to be working. I didn't realize that I hadn't approved system restore, so I don't have a restoration point I can restore to. Uninstalling the update doesn't seem to be doing anything either (I am fairly sure that I uninstalled the correct update, but I could be wrong).

I have an Acer Swift Go 14 device (i7-1355u). I am not super technically adept, so I am not sure the following will cause any issues with connecting or not, but I have the Cisco AnyConnect Adapter driver, a VPN driver (Tunnel Bear), the Bluetooth Personal Area Network driver, a Realtek USB driver, and a bunch of WAN Miniport drivers as part of my network drivers.

Currently, I can only connect to the internet via an Ethernet connection.

Any help would be appreciated.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

52 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-02-03T11:22:08+00:00

    this thing happen too me too<if i play genshin or valorant after a minute the wifi is gone(wifi driver) but if i close that app my wifi backs pls fix this

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-02-03T18:17:18+00:00

    Hi Liam,

    This reminded me that when i finally got my wifi back the performance was really bad, so i did have connection but it was slow. After doing a speed test found connection speeds were minimal. The fix for me for this was a router reboot and this brought the speeds back to normal.

    Hopefully that works. Good luck!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-02-04T00:24:34+00:00

    Hey, unfortunately router reboot was one of the first things I'd tested and was no luck, even tweaking the router settings wasn't much help, I believe the only thing left is an updated fix from Microsoft..

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2025-02-10T14:40:47+00:00

    I HAVE A SAMSUNG BOOK5 PRO LAPTOP AND EVERYTHING WAS WORKING UNTIL THE UPDATE. THE DEVICE BOOTS UP, WIFI CONNECTS BUT UPDATE SHOWS NO CONNECTION AND THE MICROSOFT NEWS WIDGET WON'T CONNECT. I CAN SURF USING ANY BROWSER.

    IN ORDER TO GET UPDATE AND THE WIDGET TO CONNECT, I HAVE FOUND THAT IF I DISCONNECT MY WIFI CONNECTION THEN RECONNECT UPDATE AND WIDGET RESUME FUNCTIONING.

    THIS OCCURS EVERYTIME I BOOTUP.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2025-02-11T22:56:01+00:00

    Sure seems like the update is the issue, here is our latest experience

    Brand new Dell Latitude 5550 yesterday, 1 hour into doing windows updates and the wifi controls are no longer available, they were when we started the update process. We reinstalled older drivers, new ones, all sorts of resetting this and that, the only thing that brings the wifi options back for us was to roll it back before 24h2 then turn off updates. The same thing on a 1 year old Lenovo Thinkpad e15. Plugging in a usb wifi adapter installs and we see it in device manager, but still the options to actually join any wifi network are missing unless we revert back to 23h2.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments