Windows update (24H2) causing wifi issues

Anonymous
2025-01-06T03:50:23+00:00

Hi,

I installed the new windows 11 24H2 update about a week and for whatever reason my wifi drivers have stopped working (specifically the Killer (R) Wi-Fi 6E AX1675i). The wifi option itself no longer appears.

I have tried a number of the solutions listed on this forum involving troubleshooting, a network reset, entering the netsh/ipconfig commands on CMD for TCP/IP reset, uninstalling and reinstalling the drivers, restarted the router (not the modem, but I don't think this should be an issue as other devices seem to connect just fine) and nothing seems to be working. I didn't realize that I hadn't approved system restore, so I don't have a restoration point I can restore to. Uninstalling the update doesn't seem to be doing anything either (I am fairly sure that I uninstalled the correct update, but I could be wrong).

I have an Acer Swift Go 14 device (i7-1355u). I am not super technically adept, so I am not sure the following will cause any issues with connecting or not, but I have the Cisco AnyConnect Adapter driver, a VPN driver (Tunnel Bear), the Bluetooth Personal Area Network driver, a Realtek USB driver, and a bunch of WAN Miniport drivers as part of my network drivers.

Currently, I can only connect to the internet via an Ethernet connection.

Any help would be appreciated.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2025-01-07T08:17:23+00:00

    Hello adiZG,

    Thanks for reaching out here in the Microsoft Answers Community.

    Based on the description, are you using a desktop or a laptop? If you are using a laptop, it could be caused by the Wi-Fi card being powered off. Based on the model, it seems that there is a "flight mode" shortcut. One of the F1~F12 keys should have an icon showing an airplane; please press that key, and see whether the Wi-Fi can be re-enabled. If not, try holding down the "Fn" key while pressing that key.

    If that also does not work, please right-click Start->Device manager, right-click the Wi-Fi device, and select "Properties". Provide a screenshot showing the error code.

    We look forward to your response.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-01-07T18:46:30+00:00

    Hi Sheng,

    Thanks so much for the reply! I tried the wifi re-enabling solution but that does not seem to owrk. Here is a screenshot from the device manager.

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  3. Anonymous
    2025-01-08T08:28:27+00:00

    Hello,

    Based on the screenshot, since you have already reinstalled the drivers, and re-enabling does not help, it is likely an issue in the hardware or firmware.

    Since it i a laptop, I recommend contacting Acer for further assistance if the computer is still in warranty, or your local repair shop for a hardware check if not.

    Thanks for your patience and understanding.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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  4. Anonymous
    2025-01-16T22:56:17+00:00

    I had excatly the same issue on my computer and after going through a numerous restores and windows reinstall to no avail, i found that the only thing that worked was to remove the network adaptor from device manager and then restart my computer and it reloaded it back in and now works fine. I even had to purchase a Wireless USB adaptor as my model laptop had no ethernet port, so i was dead in the water.

    Hopefully removing the adapator and restarting will work for you. very annoying whne updates do this.

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  5. Anonymous
    2025-01-26T05:04:27+00:00

    Same issue after update 24H2. Unfortunately, your fix did not work for me. IT'S THE UPDATE MICROSOFT!

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    40+ people found this answer helpful.
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