Windows update (24H2) causing wifi issues

Anonymous
2025-01-06T03:50:23+00:00

Hi,

I installed the new windows 11 24H2 update about a week and for whatever reason my wifi drivers have stopped working (specifically the Killer (R) Wi-Fi 6E AX1675i). The wifi option itself no longer appears.

I have tried a number of the solutions listed on this forum involving troubleshooting, a network reset, entering the netsh/ipconfig commands on CMD for TCP/IP reset, uninstalling and reinstalling the drivers, restarted the router (not the modem, but I don't think this should be an issue as other devices seem to connect just fine) and nothing seems to be working. I didn't realize that I hadn't approved system restore, so I don't have a restoration point I can restore to. Uninstalling the update doesn't seem to be doing anything either (I am fairly sure that I uninstalled the correct update, but I could be wrong).

I have an Acer Swift Go 14 device (i7-1355u). I am not super technically adept, so I am not sure the following will cause any issues with connecting or not, but I have the Cisco AnyConnect Adapter driver, a VPN driver (Tunnel Bear), the Bluetooth Personal Area Network driver, a Realtek USB driver, and a bunch of WAN Miniport drivers as part of my network drivers.

Currently, I can only connect to the internet via an Ethernet connection.

Any help would be appreciated.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2025-03-12T16:46:23+00:00

    mines done the same im using a gaming pc and when i did the update it stopped my wireless connection so i had to go back to the last update and since then had no issues so its defo the update thats not working for many users

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  2. Anonymous
    2025-03-10T23:28:38+00:00

    100% agree!

    My 12 month old laptop has been fine, I've delayed the update for a month and it happened over the long weekend.

    Now can't connect. Tried everything they've suggested and nothing.

    MICROSOFT - fix your issues!!!

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  3. Anonymous
    2025-03-03T23:00:41+00:00

    its 3/03/2025, i have had no problems since connecting with my ethernet cable. (touch wood), my problem must have fixed itself when the update reinstalled itself.

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  4. Anonymous
    2025-03-03T22:50:21+00:00

    Thanks for the reply. Windows 11 24H2. Tried following your instructions but am not very tech savvy. Got hung up at about wired AutoConfig thing and after that nothing matched up on my laptop per your info. A recent reply sounds promising and I will try that. Thanks-Gregg

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  5. Anonymous
    2025-03-03T17:22:12+00:00

    This update broke my laptop... At least connectivity but thats super important.. So i got a sort of useless laptop now.. Lenovo 2018 model. I can connect to wifi hotspots on 2 different iphones. But these are super slow.

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