Windows update (24H2) causing wifi issues

Anonymous
2025-01-06T03:50:23+00:00

Hi,

I installed the new windows 11 24H2 update about a week and for whatever reason my wifi drivers have stopped working (specifically the Killer (R) Wi-Fi 6E AX1675i). The wifi option itself no longer appears.

I have tried a number of the solutions listed on this forum involving troubleshooting, a network reset, entering the netsh/ipconfig commands on CMD for TCP/IP reset, uninstalling and reinstalling the drivers, restarted the router (not the modem, but I don't think this should be an issue as other devices seem to connect just fine) and nothing seems to be working. I didn't realize that I hadn't approved system restore, so I don't have a restoration point I can restore to. Uninstalling the update doesn't seem to be doing anything either (I am fairly sure that I uninstalled the correct update, but I could be wrong).

I have an Acer Swift Go 14 device (i7-1355u). I am not super technically adept, so I am not sure the following will cause any issues with connecting or not, but I have the Cisco AnyConnect Adapter driver, a VPN driver (Tunnel Bear), the Bluetooth Personal Area Network driver, a Realtek USB driver, and a bunch of WAN Miniport drivers as part of my network drivers.

Currently, I can only connect to the internet via an Ethernet connection.

Any help would be appreciated.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2025-01-07T18:46:30+00:00

    Hi Sheng,

    Thanks so much for the reply! I tried the wifi re-enabling solution but that does not seem to owrk. Here is a screenshot from the device manager.

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  2. Anonymous
    2025-01-07T08:17:23+00:00

    Hello adiZG,

    Thanks for reaching out here in the Microsoft Answers Community.

    Based on the description, are you using a desktop or a laptop? If you are using a laptop, it could be caused by the Wi-Fi card being powered off. Based on the model, it seems that there is a "flight mode" shortcut. One of the F1~F12 keys should have an icon showing an airplane; please press that key, and see whether the Wi-Fi can be re-enabled. If not, try holding down the "Fn" key while pressing that key.

    If that also does not work, please right-click Start->Device manager, right-click the Wi-Fi device, and select "Properties". Provide a screenshot showing the error code.

    We look forward to your response.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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