Windows update (24H2) causing wifi issues

Anonymous
2025-01-06T03:50:23+00:00

Hi,

I installed the new windows 11 24H2 update about a week and for whatever reason my wifi drivers have stopped working (specifically the Killer (R) Wi-Fi 6E AX1675i). The wifi option itself no longer appears.

I have tried a number of the solutions listed on this forum involving troubleshooting, a network reset, entering the netsh/ipconfig commands on CMD for TCP/IP reset, uninstalling and reinstalling the drivers, restarted the router (not the modem, but I don't think this should be an issue as other devices seem to connect just fine) and nothing seems to be working. I didn't realize that I hadn't approved system restore, so I don't have a restoration point I can restore to. Uninstalling the update doesn't seem to be doing anything either (I am fairly sure that I uninstalled the correct update, but I could be wrong).

I have an Acer Swift Go 14 device (i7-1355u). I am not super technically adept, so I am not sure the following will cause any issues with connecting or not, but I have the Cisco AnyConnect Adapter driver, a VPN driver (Tunnel Bear), the Bluetooth Personal Area Network driver, a Realtek USB driver, and a bunch of WAN Miniport drivers as part of my network drivers.

Currently, I can only connect to the internet via an Ethernet connection.

Any help would be appreciated.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2025-03-13T18:42:34+00:00

    Experiencing the same issue after the 24H2 update to my Surface Pro 8

    The network adapter Intel(R) Wi-Fi 6 AX201 160MHz showing the same error code in Device Manager

    Tried disabling enabling the adapter - did not work

    Tried uninstalling the adapter and restarting - did not work

    Tried the troubleshoot tool - did not work

    Tried airplane mode toggle - did not work
    Tried power down Surface and reboot - did not work

    It came back once after uninstalling the adapter and restarting , but a few days later it suddenly not showing Wifi options

    Showing the same error code as the screenshot shared by the poster

    I was able to restore my Wi-Fi after doing the following.

    Note: I got the idea for this using Microsoft pilot.

    (My Wi-Fi adapter is the Killer Wireless network adapter, but it should work on any adapter)

    1. Open Device Manager and the go to Network Adapter and then right click on the offending Wi-Fi adapter.
    2. Select "Update Driver"
    3. Select "Browse my computer for drivers"
    4. Select "---> Let me pick from a list..."
    5. In my case I was shown a list of compatible drivers (all Killer Wireless digitally signed).

    Note: the "Show compatible hardware" box was checked

    1. I started by selecting the top one on the list.
    2. Select next. Waited for the adapter to install and the Device Manager to refresh.
    3. If the yellow triangle re-appears then repeat the above steps.
    4. If there is no yellow triangle.
    5. Then restarted my PC.

    Finally, on about the third one down on the list it worked, and my Wi-Fi was restored.

    Note: If this doesn't work. Try unchecking the "Show compatible hardware" check box and select the Microsoft generic wi-fi adapter.

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  2. Anonymous
    2025-02-04T00:24:34+00:00

    Hey, unfortunately router reboot was one of the first things I'd tested and was no luck, even tweaking the router settings wasn't much help, I believe the only thing left is an updated fix from Microsoft..

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  3. Anonymous
    2025-01-07T18:46:30+00:00

    Hi Sheng,

    Thanks so much for the reply! I tried the wifi re-enabling solution but that does not seem to owrk. Here is a screenshot from the device manager.

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  4. Anonymous
    2025-02-10T14:40:47+00:00

    I HAVE A SAMSUNG BOOK5 PRO LAPTOP AND EVERYTHING WAS WORKING UNTIL THE UPDATE. THE DEVICE BOOTS UP, WIFI CONNECTS BUT UPDATE SHOWS NO CONNECTION AND THE MICROSOFT NEWS WIDGET WON'T CONNECT. I CAN SURF USING ANY BROWSER.

    IN ORDER TO GET UPDATE AND THE WIDGET TO CONNECT, I HAVE FOUND THAT IF I DISCONNECT MY WIFI CONNECTION THEN RECONNECT UPDATE AND WIDGET RESUME FUNCTIONING.

    THIS OCCURS EVERYTIME I BOOTUP.

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  5. Anonymous
    2025-02-03T11:22:08+00:00

    this thing happen too me too<if i play genshin or valorant after a minute the wifi is gone(wifi driver) but if i close that app my wifi backs pls fix this

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