After the 4 Feb 2025 update, Outlook New can't connect to my email provider

Anonymous
2025-02-05T12:45:09+00:00

Everything was working fine until I saw the update finish.

There have been no other changes.

IMAP, SMTP and password info are correct.

charter.net doesn't recognize the Outlook (New) login attempt.

NOTE: This is a Windows 11 PC (4 months old). I can't, nor do I want to, go back to Outlook "Classic".

I can login to my charter account and see my email (only). I have additional family accounts in Outlook (New).

I am afraid of losing data (For a third time) because of this updated ***** program.

Any suggestions?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-02-14T03:39:36+00:00

    See what is the right settings for outlook for spectrum email - Microsoft Community where the interim work arounds, until outlook (new) store app gets an updated pushed that fixes this, are . . .

    a) if you can revert store app install from outlook (new) to outlook (classic) using the help menu > go to outlook (classic) button option

    b) configure outlook (new) store app using pop3 tls/995 instead of imap tls/993 same incoming mail server

    c) use spectrum web app mail solution https://mail3.spectrum.net/ or alternative mail app in store supporting imap/smtp connections

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  2. Anonymous
    2025-02-14T11:00:42+00:00

    Hi Tom,

    It's buried pretty deep - and as seems fashionable these days, every time I delve into the Norton Menus they seem to have changed.

    But try this:

    Home>Security>Advanced>Smart Firewall>Click on "Settings" Gearwheel>General Tab>Automatic Program Control>>Select "Smart" mode!

    Hopefully that lets Norton recognise any Apps changed in this way as "benign" without creating any severe vulnerability.

    Best of Luck!

    'geezer

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  3. Anonymous
    2025-02-14T15:06:20+00:00

    See what is the right settings for outlook for spectrum email - Microsoft Community where the interim work arounds, until outlook (new) store app gets an updated pushed that fixes this, are . . .

    a) if you can revert store app install from outlook (new) to outlook [ (classic) ] or mail app that ran separate from calendar app

    b) configure outlook (new) store app using pop3 tls/995 instead of imap tls/993 same incoming mail server

    c) use spectrum web app mail solution https://mail3.spectrum.net/ or alternative mail app in store supporting imap/smtp connections

    You can revert back, but this is a forced update and Microsoft will just force it on you again. I already tried that.
    I had the update, reverted back and it was forced on me again.

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  4. Anonymous
    2025-02-15T15:01:12+00:00

    Same here, new outlook trying to connect to my accounts, then fails, and blocked my windows account by trying to log in too many times, I had to reset my password.
    I think I'll pass to thinderbird after this one.

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  5. Anonymous
    2025-02-15T16:56:19+00:00

    Would love to know if/when you have any progress. This is driving me bonkers!

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