After the 4 Feb 2025 update, Outlook New can't connect to my email provider

Anonymous
2025-02-05T12:45:09+00:00

Everything was working fine until I saw the update finish.

There have been no other changes.

IMAP, SMTP and password info are correct.

charter.net doesn't recognize the Outlook (New) login attempt.

NOTE: This is a Windows 11 PC (4 months old). I can't, nor do I want to, go back to Outlook "Classic".

I can login to my charter account and see my email (only). I have additional family accounts in Outlook (New).

I am afraid of losing data (For a third time) because of this updated ***** program.

Any suggestions?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-02-05T12:57:34+00:00

    What update?

    There have been no Feb critical updates here

    Is this with the Win11 Mail app? as an IMAP mail account doesnt use any settings in its setup.

    And if IMAP no data is on the local device its all on the server so you cannot lose anything other than Contact/Calander, which are in local folders marked 'This PC only' and are lost if the email account is reset.

    In the mail app Settings> About shows version(s)

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  2. Anonymous
    2025-02-05T17:07:40+00:00

    My Microsoft Store history shows that "Outlook for Windows" was modified 2/04/2025.

    I am using Microsoft Outlook Version: 1.2025.129.300 (Production).

    To get Outlook New (PC) to retrieve your email from a 3rd party, you have to input IMAP data, SMTP data and your provider login & password into your account settings.

    There is no "Backup" file for Outlook new (PC) and Outlook new (WEB) requires you to ask for one (Comes several days later!). They each have their own rules and don't play well with each other.

    Disclaimer: Anyone using an Outlook that has the word "File" in the menu as their source need not reply. Only Outlook "Classic" has that missed feature and is no longer supported. MS has pushed us forward and past a working program that had a lot of nice features. Less is more?

    Any help appreciated.

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  3. Anonymous
    2025-02-05T20:38:55+00:00

    > There have been no Feb critical updates here

    The updates that Microsoft releases are either:

    • the second Tuesday of each month, at 10 AM Pacific. So, that will be next week: February 11, 2025.
    • out-of-band updates -- when there is a "critical" event, namely a "zero-day" exploit that has been found to be "in the wild" and affecting users of Windows. Microsoft may choose to release this "non-scheduled" update, to protect their users.

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  4. Anonymous
    2025-02-06T11:25:41+00:00

    Those are for the "Operating system".

    I get updates for apps (Like Outlook) from the Microsoft store all the time.

    Just spent an hour with Spectrum support. They still blame Microsoft.

    The "Blame game" goes on.

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  5. Anonymous
    2025-02-06T14:59:58+00:00

    Jade, I have the same version of Outlook: 1.2025.129.300 (Production). Email (for Gmail) stopped working, but my Calendar still updates. I have tried resettting, restarting, and reinstalling, but nothing helped.

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