After the 4 Feb 2025 update, Outlook New can't connect to my email provider

Anonymous
2025-02-05T12:45:09+00:00

Everything was working fine until I saw the update finish.

There have been no other changes.

IMAP, SMTP and password info are correct.

charter.net doesn't recognize the Outlook (New) login attempt.

NOTE: This is a Windows 11 PC (4 months old). I can't, nor do I want to, go back to Outlook "Classic".

I can login to my charter account and see my email (only). I have additional family accounts in Outlook (New).

I am afraid of losing data (For a third time) because of this updated ***** program.

Any suggestions?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-02-12T12:05:30+00:00

    How do you do this in Norton please?

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  2. Anonymous
    2025-02-12T10:05:51+00:00

    Same for me Eric. Anyone know the solution? Why do Microsoft not sit up and sort this and fix whatever bug they have put in that stops our emails

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  3. Anonymous
    2025-02-12T09:59:34+00:00

    Agree. I bought a new laptop a few montsh ago and was given new Outlook. It is useless. It can't attach an email to either a new mail or a calendar event

    But this weekend 8/9 Feb some sort of update occured on my phone version, as "categories" appeared, so they did something. But on my laptop I cannot receive or send emails and Microsoft support have been useless in helping me sort it

    All protocols linking my outlook to my email provider are there and unchanged, so what is the problem? Do I have to update the laptop and if so, how?

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  4. Anonymous
    2025-02-12T09:59:15+00:00

    Agree. I bought a new laptop a few montsh ago and was given new Outlook. It is useless. It can't attach an email to either a new mail or a calendar event

    But this weekend 8/9 Feb some sort of update occured on my phone version, as "categories" appeared, so they did something. But on my laptop I cannot receive or send emails and Microsoft support have been useless in helping me sort it

    All protocols linking my outlook to my email provider are there and unchanged, so what is the problem? Do I have to update the laptop and if so, how?

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  5. Anonymous
    2025-02-11T18:39:28+00:00

    I also have the same issue. Started last week and I have spent hours trying to fix it. Did delete the email account but now I can't get Outlook to see the account -- it tries to pair with Spectrum and then says "try again later. You might need an app password". Checked all over Spectrum website but nowhere is there anything about an app password - just your regular password. Back to Microsoft who says "spectrum's fault'. Nope. I will do as others have said and check my email on my phone and hope.

    Come on Microsoft!!

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