After the 4 Feb 2025 update, Outlook New can't connect to my email provider

Anonymous
2025-02-05T12:45:09+00:00

Everything was working fine until I saw the update finish.

There have been no other changes.

IMAP, SMTP and password info are correct.

charter.net doesn't recognize the Outlook (New) login attempt.

NOTE: This is a Windows 11 PC (4 months old). I can't, nor do I want to, go back to Outlook "Classic".

I can login to my charter account and see my email (only). I have additional family accounts in Outlook (New).

I am afraid of losing data (For a third time) because of this updated ***** program.

Any suggestions?

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

65 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-02-15T16:56:19+00:00

    Would love to know if/when you have any progress. This is driving me bonkers!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-02-15T15:01:12+00:00

    Same here, new outlook trying to connect to my accounts, then fails, and blocked my windows account by trying to log in too many times, I had to reset my password.
    I think I'll pass to thinderbird after this one.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-02-14T15:06:20+00:00

    See what is the right settings for outlook for spectrum email - Microsoft Community where the interim work arounds, until outlook (new) store app gets an updated pushed that fixes this, are . . .

    a) if you can revert store app install from outlook (new) to outlook [ (classic) ] or mail app that ran separate from calendar app

    b) configure outlook (new) store app using pop3 tls/995 instead of imap tls/993 same incoming mail server

    c) use spectrum web app mail solution https://mail3.spectrum.net/ or alternative mail app in store supporting imap/smtp connections

    You can revert back, but this is a forced update and Microsoft will just force it on you again. I already tried that.
    I had the update, reverted back and it was forced on me again.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-02-14T11:00:42+00:00

    Hi Tom,

    It's buried pretty deep - and as seems fashionable these days, every time I delve into the Norton Menus they seem to have changed.

    But try this:

    Home>Security>Advanced>Smart Firewall>Click on "Settings" Gearwheel>General Tab>Automatic Program Control>>Select "Smart" mode!

    Hopefully that lets Norton recognise any Apps changed in this way as "benign" without creating any severe vulnerability.

    Best of Luck!

    'geezer

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-02-14T03:39:36+00:00

    See what is the right settings for outlook for spectrum email - Microsoft Community where the interim work arounds, until outlook (new) store app gets an updated pushed that fixes this, are . . .

    a) if you can revert store app install from outlook (new) to outlook (classic) using the help menu > go to outlook (classic) button option

    b) configure outlook (new) store app using pop3 tls/995 instead of imap tls/993 same incoming mail server

    c) use spectrum web app mail solution https://mail3.spectrum.net/ or alternative mail app in store supporting imap/smtp connections

    Was this answer helpful?

    0 comments