After the 4 Feb 2025 update, Outlook New can't connect to my email provider

Anonymous
2025-02-05T12:45:09+00:00

Everything was working fine until I saw the update finish.

There have been no other changes.

IMAP, SMTP and password info are correct.

charter.net doesn't recognize the Outlook (New) login attempt.

NOTE: This is a Windows 11 PC (4 months old). I can't, nor do I want to, go back to Outlook "Classic".

I can login to my charter account and see my email (only). I have additional family accounts in Outlook (New).

I am afraid of losing data (For a third time) because of this updated ***** program.

Any suggestions?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-02-20T02:11:19+00:00

    . . . and was switching to using pop3 tls/995 connection in the interim not acceptable solution?

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  2. Anonymous
    2025-02-19T22:13:16+00:00

    My new (4mo) windows 11 PC didn't let me go back.

    I know I can temporarily install "Classic".

    As I have stated earlier, I have no desire to re-install the product they forced me out of.

    It is a "Band aid" that helps MS hold down the noise about their new & improved product.

    Thanks anyway

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  3. Anonymous
    2025-02-19T21:04:53+00:00

    see post above for 2 options to get up and running again now using outlook (classic) or outlook (new) leveraging pop3 vs imap.

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  5. Anonymous
    2025-02-19T21:01:36+00:00

    . . . did you switch to outlook (classic) using the outlook (new) help menu > go to outlook (classic) button option? That doesn't uninstall outlook (new) what it does is expose access to launching the still installed outlook (classic) bits. You can even if you want keep a taskbar icon for both outlook (classic) and outlook (new) to make it easy to retest the latter a month or two down the road to see if/when they fix the regression in imap mail server connectivity support.

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