After the 4 Feb 2025 update, Outlook New can't connect to my email provider

Anonymous
2025-02-05T12:45:09+00:00

Everything was working fine until I saw the update finish.

There have been no other changes.

IMAP, SMTP and password info are correct.

charter.net doesn't recognize the Outlook (New) login attempt.

NOTE: This is a Windows 11 PC (4 months old). I can't, nor do I want to, go back to Outlook "Classic".

I can login to my charter account and see my email (only). I have additional family accounts in Outlook (New).

I am afraid of losing data (For a third time) because of this updated ***** program.

Any suggestions?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-06-15T17:05:40+00:00

    Applies ToNew Outlook for Windows

    Last Updated: February 27, 2025

    ISSUE

    You may receive an error, "Something went wrong... You may need to make an app password," on new Outlook for Windows when attempting to add an account or attempting to send or receive email from some third-party email accounts.  

    STATUS:  INVESTIGATING

    The Outlook team is investigating this issue.

    WORKAROUND 

    If you are experiencing this problem, please use Outlook web, Outlook Mobile, or classic Outlook while the issue is being investigated.

    https://support.microsoft.com/en-us/office/error-you-may-need-to-make-an-app-password-when-you-add-an-account-or-send-receive-email-from-some-third-party-email-accounts-87482306-29a6-42ca-8433-361121151228

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  2. Anonymous
    2025-04-03T07:00:19+00:00

    Verapstrastun2025

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  3. Anonymous
    2025-03-31T22:08:34+00:00

    Clearly, Microsoft does not care about the customer anymore. No one from Microsoft has responded with a way to fix all of this.

    It it time to dump New Outlook.

    I have switched to Mozilla Thunderbird and have not had any problems sending or receiving my emails. It is a better program that actually works. Any questions I have had, and someone does respond or I can search for my answer. This is a very good program.

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  4. Anonymous
    2025-03-31T21:33:59+00:00

    Well it's going on over a month now, maybe even two and still nothing has changed. At this point I've pretty much given up and only use New Outlook to send emails and my phone to receive. The weird thing is I still receive emails through New Outlook but they're around 4 or 5 days behind, so today 3/31 I received emails from 2/25. That makes no sense. It's really disappointing that after all this time nothing's been fixed and nothing's been announced as far as what the heck the problem is. Just keep us all in the dark, great way to run a business. I used to be a 100% Microsoft fan but after this nonsense I'm no longer in that camp. This has really screwed up my business.

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  5. Anonymous
    2025-03-31T17:55:24+00:00

    Classic outlook is working for me buy not the new Outlook

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