After the 4 Feb 2025 update, Outlook New can't connect to my email provider

Anonymous
2025-02-05T12:45:09+00:00

Everything was working fine until I saw the update finish.

There have been no other changes.

IMAP, SMTP and password info are correct.

charter.net doesn't recognize the Outlook (New) login attempt.

NOTE: This is a Windows 11 PC (4 months old). I can't, nor do I want to, go back to Outlook "Classic".

I can login to my charter account and see my email (only). I have additional family accounts in Outlook (New).

I am afraid of losing data (For a third time) because of this updated ***** program.

Any suggestions?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-02-21T01:16:46+00:00

    Thank you for your interest. I spent hours on chat with Microsoft support and went through every gyration to no avail. Spectrum shows the settings for accessing email and Outlook just doesn't do it. I tried using the old Outlook and was so excited but alas, no messages could be sent. Then spent hours trying to get New Outlook back where at least I am familiar with the formatting. I am very disappointed in Microsoft for this. Thinking a switch to Apple is the way to go.

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  2. Anonymous
    2025-02-19T16:10:59+00:00

    Maybe I'm a pariah!

    I no sooner find a workable solution, they update the app (same day), and now I have more problems than before.

    The short (or long) term solution is to use your provider's email system.

    Who knows, MS might take pity on us.

    I apologize to the community

    Thanks for trying!
    No need to apologize.

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  3. Anonymous
    2025-02-19T12:23:12+00:00

    Maybe I'm a pariah!

    I no sooner find a workable solution, they update the app (same day), and now I have more problems than before.

    The short (or long) term solution is to use your provider's email system.

    Who knows, MS might take pity on us.

    I apologize to the community

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  4. Anonymous
    2025-02-18T15:17:45+00:00

    Good news (The following worked for me)

    After reading all the different posts about the latest issue with Outlook (New) PC, I did the following:

    1. I un-installed it (again). (Wasn't working right anyway)
    2. I made sure that the "Microsoft store" showed "Owned" not "Installed" (Might take a while)
    3. I "Installed" the app (again)
    4. When you start the program for the first time, it asks you to configure your account(s)
    5. I used the "POP" source instead of "IMAP" (Thanks to "Myusm" for the post)
    6. I was able to load mine and a family member's email accounts

    Bad news (It is like starting fresh)

    1. It starts you with its default email folders.
    2. You have to re-add any additional email folders you like to use and re-populate your calendar
    3. Wish the new Outlook had a backup feature like before (Why would we need to backup anything?)

    Thanks again to the "Community"

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  5. Anonymous
    2025-02-15T22:24:34+00:00

    Adding another voice to the mix. My charter.net email stopped working a couple of days ago in new Outlook. I tried fixing, re-entering PW, etc... but nothing worked. No sending and no receiving on that email, while three other email accounts still work.

    After reading all these comments - I realize I'll likely just have to wait for Microsoft to fix its update bug. It's incredibly inconvenient to not be able to get all my accounts in Outlook for sure!

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