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Everything was working fine until I saw the update finish.
There have been no other changes.
IMAP, SMTP and password info are correct.
charter.net doesn't recognize the Outlook (New) login attempt.
NOTE: This is a Windows 11 PC (4 months old). I can't, nor do I want to, go back to Outlook "Classic".
I can login to my charter account and see my email (only). I have additional family accounts in Outlook (New).
I am afraid of losing data (For a third time) because of this updated ***** program.
Any suggestions?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Sorry but that does not work. Giving up on New Outlook. Sticking with Thunderbird. It worked the first time and every time. NO fuss no muss. Microsoft get your act together.
Hi James, sorry to hear it didn't work - glad you have a viable alternative though at least. I'm losing faith in Microsoft these days TBH. . . .
what setting specifically in norton 360 did you change?? i went in under security.. advanced.. smart firewall. and looked at program control and under there microsoft outlook is allowed for all. thats the only place i see outlook. so where did you change your settings??
Hi there,
It's buried pretty deep - and as seems fashionable these days, every time I delve into the Norton Menus they seem to have changed. But the problem is that the updated "New Outlook" is no longer being recognized by the Norton Firewall as being Outlook. Norton thinks it's some newly-installed unknown browser-type App, trying to access the email website. (Which is why it's sometimes working ok for people using other, different email server protocols.)
So please try this:
Home>Security>Advanced>Smart Firewall>Click on "Settings" Gearwheel>General Tab>Automatic Program Control>>Select "Smart" mode !
Hopefully that lets Norton recognise any Apps changed in this way as "benign" without creating any severe vulnerability. If you don't want to let Norton go "Smart" in this way I think it's possible to tell it specifically that the updated Outlook App is OK.
Best of Luck! Please let us know if it works for you?
regards 'geezer
IMAP is not working again and will not allow me to add it. This is very frustrating.
I was allowed to add an IMAP email account today for my ISP epbfi.com. I deleted the previous account that would not accept the password and reset it up with all of the appropriate account settings. Much to my surprise it connected to the provider and is once again showing all of my email. Microsoft must have issued a fix. Hope the fix is not undone by subsequent revisions.
Same for me.
