After the 4 Feb 2025 update, Outlook New can't connect to my email provider

Anonymous
2025-02-05T12:45:09+00:00

Everything was working fine until I saw the update finish.

There have been no other changes.

IMAP, SMTP and password info are correct.

charter.net doesn't recognize the Outlook (New) login attempt.

NOTE: This is a Windows 11 PC (4 months old). I can't, nor do I want to, go back to Outlook "Classic".

I can login to my charter account and see my email (only). I have additional family accounts in Outlook (New).

I am afraid of losing data (For a third time) because of this updated ***** program.

Any suggestions?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-02-20T16:44:44+00:00

    microsoft would be expected to prioritize fixing this imap mail service connection issue in outlook (new) given the number of consumer mail service providers that use imap as the way to enable native desktop/mobile app access. if the interim solution of using pop3 instead of imap for outlook (new) connection or using help > go to outlook (classic) app instead or some other mail app from store isn't acceptable then yes just resorting to use of the consumer email service providers web UI for accessing email is one interim alternative.

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  2. Anonymous
    2025-02-20T13:43:35+00:00

    I must be a pariah.

    We started receiving emails again, then they updated the app.

    We were still getting emails when I tried to send one.

    Outlook, not the provider, said, "I wasn't authorized".

    It started making me login for everything, over and over.

    Finally, it quit getting emails.

    I un-installed it and resigned myself (like so many others) to using my providers email system.

    Who knows, maybe MS will fix this some year.

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  3. Anonymous
    2025-02-20T02:11:19+00:00

    . . . and was switching to using pop3 tls/995 connection in the interim not acceptable solution?

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  4. Anonymous
    2025-02-19T22:13:16+00:00

    My new (4mo) windows 11 PC didn't let me go back.

    I know I can temporarily install "Classic".

    As I have stated earlier, I have no desire to re-install the product they forced me out of.

    It is a "Band aid" that helps MS hold down the noise about their new & improved product.

    Thanks anyway

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  5. Anonymous
    2025-02-19T21:04:53+00:00

    see post above for 2 options to get up and running again now using outlook (classic) or outlook (new) leveraging pop3 vs imap.

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