Windows 11 version 24H2 update fails with error code 0x80070002

Hi Roy,

I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

Using Onedrive, could you please share the ZIP file generated by Setupdiag? It is like the "cut-the-crap" method of generic troubleshooting :) We would directly know what the problem is. To share a file on OneDrive and get a link, follow these steps:

1. **Sign in to OneDrive**: Go to the OneDrive website or open the OneDrive app and sign in with your Microsoft account.
2. **Upload the File**: If the file isn’t already in your OneDrive, upload it by dragging and dropping it into your OneDrive folder or using the "Upload" button.
3. **Find the File**: Navigate to the file you want to share.
4. **Share the File**:
   • Right-click on the file you want to share or select it and click the "Share" button at the top of the page.

5 **Get the Link**:

• Once you’ve adjusted the settings, click on the "Copy link" button. This will generate a shareable link for the file.

6 **Share the Link**: Paste the link into an email or message to share it with others.

That's it! Now you can easily share your file with anyone using the generated link.

Sumit,

Thanks for your assistance. Here's my SetupDiag zip file:

Logs.zip

Thanks, Roy. Found the issue.

2025-03-12 21:06:52, Error                 DISM   DISM Driver Manager: PID=4324 TID=21444 Failed to import driver package 
'C:\Windows\System32\DriverStore\FileRepository\intcaudiobus.inf_amd64_799c962c58e6bfeb\intcaudiobus.inf'. - CDmiDriverStore::Import(hr:0x80070002)

2025-03-12 21:06:52, Error                 DISM   DISM Driver Manager: PID=4324 TID=21444 Failed to install the driver package 'C:\Windows\System32\DriverStore\FileRepository\intcaudiobus.inf_amd64_799c962c58e6bfeb\intcaudiobus.inf'. - CDriverPackage::InternalInstall(hr:0x80070002)

2025-03-12 21:06:52, Error                 DISM   DISM Driver Manager: PID=4324 TID=21444 onecore\base\ntsetup\opktools\dism\providers\dmiprovider\dll\driverpackage.cpp:384 - CDriverPackage::InstallEx2(hr:0x80070002)

2025-03-12 21:06:52, Error                 DISM   API: PID=11328 TID=21540 Driver package C:\Windows\System32\DriverStore\FileRepository\intcaudiobus.inf_amd64_799c962c58e6bfeb\intcaudiobus.inf failed to install. (hr:0x80070002) - 

Please remove the Realtek Audio driver and attempt to upgrade again.

Remove the driver completely:

https://answers.microsoft.com/en-us/windows/for...

To remove the Audio driver from your Windows system:

Open Device Manager

Expand "Sound, video and game controllers" category

Right-click on your Audio device

Click "Uninstall"

In the confirmation window, check the box that says "Delete the driver software for this device"

Click Uninstall to confirm

Restart your computer.

Download Windows 11

https://www.microsoft.com/software-download/Win...

Use the Installation Assistant to Download Windows 11

https://go.microsoft.com/fwlink/?linkid=2171764

Alternatively, download an ISO file and Run Setup.exe to Start the Upgrade, using Windows 11 Media Creation Tool.

https://go.microsoft.com/fwlink/?linkid=2156295

All the steps, including MCT and Installation Assistant, are covered here:

https://www.yourwindowsguide.com/2024/07/instal...

I hope that helps, and keep us posted.

The above linked blog's content is written by a Windows MVP, so it is safe. However, watch out for the ads. Additionally, It should automatically translate into the browser language as well.

Sumit,

Thanks for the quick reply. Like I said in my original post, the Realtek Audio Driver does not appear in my Device Manager. I have "High Definition Audio Device" and "NVIDIA Virtual Audio Device (Wave Extensible) (WDM) and "USB Audio Device", along with several peripheral-specific files, but no Realtek Driver is listed. If I reinstall it, it says it was successful, but it still doesn't appear. The Realtek Audio Console window is now empty except for this:

"Realtek Audio Console doesn't support for this machine."

It used to be full of controls that functioned.

The Intel Smart Sound Technology BUS in Device Manager shows error code 39:

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing."

It appears as though I need another way to uninstall this Realtek Driver.

Hello,

intcaudiobus.inf_amd64_799c962c58e6bfeb is the Intel Driver and not the Realtek Driver.

Please run the following command in an command prompt as admin:

pnputil /delete-driver oem30.inf /uninstall /force

If the command runs without an error message, you can close the window and try the upgrade again.

Greetings