Windows 11 version 24H2 update fails with error code 0x80070002

Sumit,

I deleted the "Intel Smart Sound Technology OED" driver and restarted. I now have audio through my speakers and the headphone jack. USB audio is still functioning as well. The Realtek driver and console functionality have reappeared. This is some very nice progress.

However, an entry appeared in Device Manager for:

"Intel Smart Sound Technology Detection Verification"

Device status says:

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}

The requested operation was unsuccessful."

I don't know if this is a concern. Please advise. fixed

Should I attempt another 24H2 update or should I proceed with the deletion of the Display Drivers?

Speaking of Display Drivers, am I correct in saying that the Display Drivers you wish me to remove are under the "Display Adapters" entry? These are:

"Intel(R) UHD Graphics"

"NVIDIA GeForce RTX 4070 Laptop GPU"

I understand that a "display adapter" is a "graphics card". I'm probably just a little paranoid right now about screwing anything up.

One final issue: On startup my computer has suddenly started asking me to "Choose an operating system". The default choice loads my familiar desktop. I don't yet know what the other choice does. Here's a photo.

[~~Choose\_an\_OS.jpg~~](https://1drv.ms/i/s!AoSq0tKGMyyqkSIzx6C02gL_CAdL?e=QDV7Kv "1drv.ms") fixed

Thank you so much for your help with this.

Here it is:

drivers.txt

Thanks

Thanks for the update.

Can you run the following command in a command prompt window as administrator please?

dism /online /get-drivers /format:table >c:\drivers.txt

When done share the drivers.txt file over OneDrive please.

Thanks

Thank you.

Are you able to remove the Intel Smart Sound driver using Uninstall device?

Do this for the Intel GPU if there.

Remove the Display drivers completely and Install the newest copy of the driver, available from the OEM or the GPU maker. The steps for it are here:

https://www.yourwindowsguide.com/2022/02/troubl...

Eventually, after Windows restarts, check for Windows updates, or download the display driver from the computer manufacturer:

Download Intel Drivers and Software

https://www.intel.com/content/www/us/en/downloa...

After the installation, see if your issue is resolved.

Disclaimer:

The links include a non-Microsoft website that would provide accurate and safe information. There is no need to buy paid products to fix your computers as they sometimes do more harm than good.

Greetings, Tekkie Boy

Thanks for helping with this.

The pnputil command ran without an error message. Tried to performed another iso file 24H2 installation. It failed with the usual ErrorCode: 0x80070002.

Here's the resulting SetupDiag results:

Logs2.zip

The file setupdiagresults.log gave this summary: Error: 0x80070002-0x20007 Found a missing file in driver package during device install. Failed to install driver package: intcsdw.inf, due to missing file: IntcSDW.sys. Provider: Intel(R) Corporation Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318} Driver Version: 08/25/2023,10.29.0.9677 Driver Package Id: intcsdw.inf_amd64_2d7cda5cbd4025ed Submission Id: 29989500_14623795341722612_1152921505696720839 Recommend you update the driver package or remove the driver package, reboot and try the update again. See: https://learn.microsoft.com/en-us/windows-hardware/drivers/install/using-device-manager-to-uninstall-devices-and-driver-packages

Next step?