My PC keeps crashing and having BSOD ever since I charged my JBL speaker into the back ports

Anonymous
2025-03-16T07:07:54+00:00

Hi All,

Yesterday, my back USB ports were automatically disabled to save energy. I renabled them to charge my portable speaker. Ever since then I keep getting tabs from google crashing, games crashing and ultimately I would get the BSOD with every time a different code: "UNEXPEXTED_STORE_EXCEPTION", "SYSTEM_SERVICE_EXCEPTION", more...

Please help me get this fixed,

Thank you in advance.

Please note that before all of this happened I was charging my speaker to the computer without a problem.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

63 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-03-16T13:40:37+00:00

    Hi, I've done the things you mentioned. 031725-3828-01.zip

    Was this answer helpful?

    0 comments
  2. DaveM121 933.5K Reputation points Independent Advisor
    2025-03-16T13:14:19+00:00

    To try to force Windows to show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

    Before you run Driver Verifier, please create a new System Restore Point

    https://answers.microsoft.com/en-us/windows/for...

    Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Open Command Prompt as Administrator and run these two commands, then restart your PC.

    verifier /reset

    verifier /bootmode resetonbootfail

    Was this answer helpful?

    0 comments
  3. DaveM121 933.5K Reputation points Independent Advisor
    2025-03-16T13:09:37+00:00

    You just need to wait for your PC to produce a new minidump file, ensure the BSOD gets to 100% before it restarts.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-03-16T13:07:54+00:00

    My computer just crashed now but I can't find my dump file anymore. Do you have an idea on how I can get it?

    Was this answer helpful?

    0 comments
  5. DaveM121 933.5K Reputation points Independent Advisor
    2025-03-16T13:04:45+00:00

    If your PC does blue screen again, please upload any new minidump files that your system may create for analysis.

    Was this answer helpful?

    0 comments