My PC keeps crashing and having BSOD ever since I charged my JBL speaker into the back ports

Anonymous
2025-03-16T07:07:54+00:00

Hi All,

Yesterday, my back USB ports were automatically disabled to save energy. I renabled them to charge my portable speaker. Ever since then I keep getting tabs from google crashing, games crashing and ultimately I would get the BSOD with every time a different code: "UNEXPEXTED_STORE_EXCEPTION", "SYSTEM_SERVICE_EXCEPTION", more...

Please help me get this fixed,

Thank you in advance.

Please note that before all of this happened I was charging my speaker to the computer without a problem.

Windows for home | Windows 11 | Performance and system failures

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  1. DaveM121 933.5K Reputation points Independent Advisor
    2025-03-16T11:55:14+00:00

    Glad to help!

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  2. Anonymous
    2025-03-16T11:52:07+00:00

    I have completely uninstalled the app.

    I will update if any problems persist.

    Thank you.

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  3. DaveM121 933.5K Reputation points Independent Advisor
    2025-03-16T11:35:36+00:00

    Your minidump files indicate a virtual driver associate to Avast anti-virus and also a USB audio driver as the cause of your system crashes.

    For testing purposes, completely uninstall Avast anti-virus using the Avast Removal Tool that Avast provide on their website, then wait to see if your system is stable.

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  4. Anonymous
    2025-03-16T11:16:04+00:00

    Hi Dave,

    Thank you for the reply. Here's the link to the dump files 031625-16937-01.zip.

    Also please keep in mind that I have already updated my drivers.

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  5. DaveM121 933.5K Reputation points Independent Advisor
    2025-03-16T07:40:52+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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