Win 11 Widget Board all Black - asks to install Dependencies, but nothing happens...

Anonymous
2025-04-02T15:58:08+00:00

Just had to reinstall Windows 11, 2h24, on our Lenovo T15. Everything works fine but the Widget Board. When I click the Taskbar Icon (shows no activity) the Widget Board loads but is nothing but black. When clicking on it, a message says "Additional Dependencies are needed to download and install" But when I click the install button the circle starts turning around. On and on forever. Nothing happens.

How do I fix this issue to make the Widget Board work again?

Windows for home | Windows 11 | Performance and system failures

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  1. Ramesh Srinivasan 87,865 Reputation points Independent Advisor
    2025-04-09T10:15:30+00:00

    Hi Anders,

    A reset might be the preferred option; it can save you time.

    Here are some boot trace guides:

    https://support.eset.com/en/kb6308-using-proces... (Gather boot log files)

    https://www.winhelponline.com/blog/boot-trace-p...

    Note:

    I don't suggest sharing the boot trace log for public access because the Process Monitor log file can reveal your user account name or sometimes the Microsoft account email ID. If you wish to share the log with me or specific people, you can use the "Restricted" option in Google Drive. Once I send a request, you can grant me access.

    Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2025-04-09T10:10:17+00:00

    Hi Ramesh,

    I might try out the boot trace first as you described in your prior message.

    However, I am a bit uncertain about when to perform the ProgMon boot trace.. I will have to read it again and then do my best.

    Wish me luck and until later.

    Anders

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  3. Ramesh Srinivasan 87,865 Reputation points Independent Advisor
    2025-04-09T10:00:01+00:00

    All the best, Anders. I tried tracing the "dependencies" error to see what's missing. But since the error no longer appeared after installing the Web experience pack, the trace didn't contain the required info. Maybe a boot trace is needed. Let's see. But, as you said, a clean install (reset) might be the easiest option.

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  4. Anonymous
    2025-04-09T09:56:41+00:00

    Ramesh,

    That is exactly what I hope I can talk my wife into letting me do.

    I will keep you posted.

    Best,

    Anders

    PS. This is much easier than doing an endless line of troubleshooting with a doubtful success... unfortunately..

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  5. Ramesh Srinivasan 87,865 Reputation points Independent Advisor
    2025-04-09T09:46:32+00:00

    Hi Anders,

    Ok. Good luck and keep me posted.

    If you don't mind losing the apps and settings, you can do a reset with the Keep my Files option. To do so, open Settings > Recovery, click “Reset PC,” select “Keep my files,” and “Cloud download.”

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