Need help upgrading to Windows 11 pro 24H2 form 23H2 0xc1900101 error

Anonymous
2025-04-28T03:06:50+00:00

I have been trying to upgrade my PC Windows 11 Pro from 23H2 (build 22631.5262) to 24H2 for several months. The upgrade downloads but always fails with the 0xc1900101 error.

My pc meets all of the hardware requirements as per the Microsoft PC Health Check App. My system uses a Gigabyte Technology Co., Ltd. H470M DS3H -CF mother board, 2.90 gigahertz Intel Core i5-10400- 64 bit, 1.09 TB HDD, drive 0 15.85 Gigabytes Usable Memory, c: (NTFS on drive 0) , 1.09 TB 855.87 GB free. UEFI: American Megatrends Inc. F4 08/28/2020. All of the security update have been installed. All of the drivers have been updated. Memory integrity is on and there are no drivers listed in the vulnerable driver blocklist.

I disconnect the pc from the Internet/Router before running the update. Disconnected the old scanner and deleted the drivers and programs. Removed the Logitec 300 camera and deleted all of the drivers. Run the update troubleshooter. Run FSC and DISM. Reset Windows update components, all several times.

I have looked at C:$WINDOWS.~BT\Sources\Panther and opened setupact.log or setuperr.log to see where the update fails, but do not understand what I am looking for the failure.

Any help will be greatly appreciated.

Lew
Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2025-04-28T04:26:26+00:00

    Will do.

    Thanks

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  2. Ramesh 181.9K Reputation points Volunteer Moderator
    2025-04-28T04:05:16+00:00

    Hi Lewis.

    Thanks. Please do the following:

    1. Uninstall all EaseUS software after creating a system backup. You can install the software later if needed.
    2. Uninstall Malwarebytes. The MBAM support tool can be used for that purpose. Uninstall and reinstall Desktop Security with the Support Tool – Malwarebytes Help Center.
    3. Update the BIOS for your motherboard. The latest available BIOS is F25 - Dec 20, 2023
    1. Share the setup logs. The following batch file collects the setup logs and saves the zip file to your desktop.

    Download setuplogscollect.bat and save it to the desktop.

    https://gist.github.com/winhelponline/26b28c4b695d183a842fbd1d5182959e

    Right-click on the downloaded file and click Properties. Click "Unblock" and click OK.

    Extract the batch file to the desktop.

    Right-click on the file and choose "Run as administrator"

    It outputs a SetupLogs.zip file on your desktop.

    Share the file on OneDrive or GoFile.io and post the download link here.

    (The batch file contains plain text code. You can read its contents using Notepad before running it. It collects the setup logs, msinfo32.exe log, drivers list, boot configuration info, and the compatibility appraiser results from your system.)

    1. Clean boot Windows using msconfig.exe.

    A clean boot is the process of starting Windows without loading third-party apps and services. Please see this Microsoft article for more information.

    How to perform a clean boot in Windows - Microsoft Support:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    (Step 3 in the above link is crucial. You need to first enable "Hide all Microsoft Services" before clicking "Disable all".)

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  3. Anonymous
    2025-04-28T03:55:07+00:00

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  4. Anonymous
    2025-04-28T03:28:07+00:00
    1. Please run the V2 log collector and post a share link into this thread using drop box, or google drive

    BSOD - Posting Instructions - Windows 10 Forums

    BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html#option1

    1. Run: upgrade_failure_info > post a share link

    https://www.tenforums.com/attachments/bsod-crashes-debugging/353454d1638278360-batch-files-use-bsod-debugging-upgrade_failure_info.bat

    Batch files for use in BSOD debugging - Windows 10 Help Forums

    Batch files for use in BSOD debugging - Windows 10 Help Forums

    1. Run Tuneup plus > post a share link

    https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

    Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

    Batch files for use in BSOD debugging - Windows 10 Forums

    1. Open administrative command prompt and copy and paste:

    schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\TargetVersionUpgradeExperienceIndicators" /s

    Post a share link.

    For share links please use drop box or google drive.

    Make sure that links are available without sign in.

    https://support.google.com/drive/answer/2424384?hl=en&co=GENIE.Platform%3DDesktop

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  5. Anonymous
    2025-04-28T03:20:43+00:00

    Thank you! Middle of the night here. Will do it tomorrow.

    Appreciate your willingness to help me.

    Lew

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