I cannot update my system.it keeps saying failed no matter how many times i press retry

Yes i am currently using a razer mouse.I have tried uninstalling the device and then restarting my pc but the touchpad still cannot work.I have also checked whether the device is reinstalled,and it is.

Sorry for the delay in reply. I've been offline.
Thanks for the screenshots.

Based on my search, the device in the first screenshot, identified by the Hardware ID "HID\VID_1532&PID_0098&REV_0200&MI_00", appears to be a Razer mouse. That would be the external mouse you're currently using, correct?
Meanwhile, the device in the second screenshot, with the Hardware ID "HID\VEN_PIXA&DEV_3807&Col01", corresponds to your laptop's Touchpad.

I've looked for drivers in the Microsoft Update Catalog or on third-party sites, but I haven't found any. It's a mystery. What I assume is that the device installs a driver automatically using PnP (Plug and Play).

The procedure I will suggest is a way to force the device to be reinstalled. This helps in similar cases with keyboards or other HID (Human Interface Device) devices that suddenly stop working.

• Right-click the device that contains the Hardware ID "HID\VEN_PIXA&DEV_3807&Col01" and select "Uninstall device";
• Then, restart your PC.

After restarting the PC, the device should be automatically reinstalled. Once the reboot is complete, check if the Touchpad is working properly.

If the Touchpad still does not work, go to the Device Manager and see if the device was actually reinstalled.

Let me know the result. Click on the "Reply" button below my reply.

Feel free to ask back any questions.

screen shots of both device

Sorry for the delay in reply. I've been offline.

Thanks for the screenshot.

Both devices have the same name. Unfortunately, there is no way to identify which one is the Touchpad without the Hardware IDs.

Please get the Hardware IDs of these devices.

1. Double-click on the device to open the properties window.
2. Select the "Details" tab;
3. Under "Property", change the selection to "Hardware IDs".

Share the Hardware IDs in the Value field. You can right-click on the ID and select "Copy". Or share a screenshot.

I await your reply. Click on the "Reply" button below my reply.

i just expanded all the catergories and theres no warning sign