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I cannot update my system.it keeps saying update failed no matter how many times i press retry.My mousepad is also not working,and i am thinking that this might be due to the system update fail
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Sorry for the delay in reply. I've been offline.
Did you expand each category to check if any device had a warning sign?
The device with a warning sign is not always highlighted without expanding the category in which it is found.
If you have expanded all categories and no devices have a warning sign, please share a screenshot of the devices under the "Mice and other pointing devices" category.
I await your reply. Click on the "Reply" button below my reply.
Feel free to ask back any questions.
i dont think there is any device named unknwon device or with waining signs
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Sorry for the delay in reply. I've been offline.
Thanks for the screenshot.
The problem you are having with the Touchpad seems to be driver-related. However, when I looked at the drivers provided by Acer for your laptop, I couldn't find the touchpad driver, but the website has the following note, "Before installing the Touchpad driver, please install the Serial I/O driver first." That's odd. There should be drivers for Serial I/O and Touchpad on the Acer website.
Source: https://www.acer.com/us-en/support/product-supp...
Please open the Device Manager (Press "Windows + X" and select "Device Manager") and see if there are any devices labeled "Unknown Device" or with warning signs. Click the arrow to the left of each category icon to expand it and see the devices it contains.
Share a screenshot of what you find.
Use the shortcut "Windows + Shift + S" to use the screenshot tool.
I await your reply. Click on the "Reply" button below my reply.
Feel free to ask back any questions.
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sorry i meant touchpad
this is the screenshot
