i finished entering the command correctly this time and have restarted my pc,but the problem still persist
I cannot update my system.it keeps saying failed no matter how many times i press retry
I cannot update my system.it keeps saying update failed no matter how many times i press retry.My mousepad is also not working,and i am thinking that this might be due to the system update fail
Windows for home | Windows 11 | Windows update
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Anonymous
2025-04-23T15:16:27+00:00 -
David-M 126.5K Reputation points Independent Advisor2025-04-23T14:59:00+00:00 You did not enter the commands correctly. Pay attention to the spaces in the commands.
If you prefer, copy the commands and paste them into the CMD. To paste the commands, right-click inside the CMD window or press "Ctrl + V".
The command you entered was this: (Missing spaces)
dism.exe/online/cleanup-image/scanhealth
The correct command is this:
dism.exe /online /cleanup-image /scanhealth
Kindly repeat the procedure, ensuring the commands are entered correctly this time, and check if you're able to update Windows.
If the problem persists, let me know, and I will provide another method. Click on the "Reply" button below my reply.
Feel free to ask back any questions.
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David-M 126.5K Reputation points Independent Advisor2025-04-23T14:29:45+00:00 Thanks for the clarification.
I suspect a corruption issue.
In this case, use the system file checker to try to repair possible corrupted system files.
- Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
- Run the following commands at the Command Prompt one at a time:
dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanup-image /startcomponentcleanup
sfc /scannow
Note: Pay close attention to the results of the commands. This will help you determine whether the procedure was completed successfully or if there was a problem. If you get any errors, let me know the error message that was displayed.
- Then restart your PC and see if you can update.
If the problem persists, let me know, and I will provide another method. Click on the "Reply" button below my reply.
Feel free to ask back any questions.