When I turn on my computer, I get a blue screen with Bad System Config Info error and it keeps restarting and going to that same screen.

Anonymous
2025-04-26T22:10:39+00:00

I've tried turning it off and on repeatedly to get to the system repair screen but that doesn't work, so I'm stuck in it just keep restarting and going back to this blue screen. The screen says: "Your device ran into a problem and needs to restart. We'll restart for you." Stop code is BAD_SYSTEM_CONFIG_INFO The error comes up as Windows is loading after the Dell logo appears. This error came up after the computer used to load the Dell logo and then go to a blank screen. I tried resetting the Bios and putting it back to a previous state and neither worked. I also tried manually resetting the clock. I did a hardware diagnosis and that all came back clear. I called Dell and they said I needed to wipe my computer to it's original state because it's a Windows issue. I unplugged the computer for a bit and then when I turned it back on, I now get this blue screen showing up, restarting and showing up repeatedly. I tried hitting F12 to get it to the screen where I can do diagnosis tests, but that doesn't work either.

Windows for home | Windows 11 | Performance and system failures

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Manoel Barros 22,030 Reputation points Independent Advisor
2025-04-28T01:59:53+00:00

Thanks for your feedback!

To make things faster, you can format your disk. Since you have your important data saved in the cloud, you can follow the steps below:

  1. On the "Select location to install Windows 11" screen, open the terminal again by pressing SHIFT + F10 and type the commands below (in sequence):

diskpart

list disk

sel disk 0

clean

convert gpt

exit

exit

  1. Click Refresh > Select the formatted and cleaned Disk 0 > Click Next > Install Windows 11.

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  1. Anonymous
    2025-04-28T04:40:03+00:00

    I am FINALLY back up and running! Thank you!

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  2. Anonymous
    2025-04-28T01:31:00+00:00

    I tried both C and D. Neither worked, but when I did the status code it worked for C, but not D. What do you mean by if I don't have important "Windows" files? Files on my computer? I'd prefer to retrieve those, but I do have my most important files saved in the cloud, so it wouldn't be the end of the world if I lost my files. I'm at a point, I'll do that to get it working again. So, if I format the disk, I lose all my files? How do I format the disk?

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  3. Manoel Barros 22,030 Reputation points Independent Advisor
    2025-04-27T22:49:11+00:00

    It may have given Unknown because the encrypted disk may be D.

    Try running these commands:

    manage-bde unlock C: -rp EnterYourKeyHere

    • If it doesn't work, try letter D.

    manage-bde unlock D: -rp EnterYourKeyHere

    Use the command below to check the status:

    manage-bde -status C:

    or

    manage-bde -status D:

    NOTE: If you don't have important Windows files, you can simply format the disk.

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  4. Anonymous
    2025-04-27T20:34:18+00:00

    Says "ERROR: Invalid Syntax" and "-rp11111111111" 1s are BitLocker number. When I run your 2nd command it says "Unknown%" for Percentage Encrypted and the Lock Status is "Locked."

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