sfc /scannow, DISM and Windows 11 Installation not working after KB5058502 failure

Anonymous
2025-06-07T00:01:24+00:00

I'm running Windows 11 and today the update KB5058502 attempted to install. However, an error occurred during the update which let to the system get stuck on "Undoing changes made to your computer", which would never actually complete. Through the use of Windows 11 install media on a USB stick, I was able to change the boot from "Windows Rollback" back to "Windows 11". The system mostly functions (Windows Explorer seems to behave normally and most applications seem to work fine), with a few exceptions:

  • Some applications fail to open with the error "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
  • Steam fails to open with the error "The code execution cannot proceed because C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controIs_6595b64144ccf1df_6.0.22621.5262_none_6ebff4ba87ff320e\COMCTL32.dll was not found. Reinstalling the program may fix this problem."
  • sfc /scannow fails with the message "Windows Resource Protection could not start the repair service." (I checked and trustedInstaller is running)
  • DISM /Online fails with the message "Error: 193 An error occurred while attempting to start the servicing process for the image located at C:. For more information, review the log file."
  • Windows 11 Installation Assistant (trying to repair the Windows install) errors with "Installation failed", followed by "Something went wrong | Select Try again, and if that doesn't work, contact Microsoft support for help. Error code 0x800700c1"
  • Installing the KB5058502 update with the standalone installer fails with the message "This update is not applicable to your computer".

I'm assuming this is all because of corrupted files due to the update failing to install (apart from maybe the Windows 11 installation assistant failing, surely that shouldn't even be using installed files...?) Checking the CBS log, I've found that the following error is repeated over and over: "Failed to create CBS worker - waiting for a second and trying again".

OS Version 10.0.22631 Build 22631

Thanks!

Ben

Windows for home | Windows 11 | Performance and system failures

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Answer accepted by question author
Ramesh Srinivasan 88,100 Reputation points Independent Advisor
2025-06-09T02:42:19+00:00

Hi,

The new errors are related to Store apps, and DISM can't fix them.

  1. Download Windows 11 Media Creation Tool (MCT) from this link:

https://go.microsoft.com/fwlink/?linkid=2156295

  1. Run MCT and download the ISO it recommends for your system. Do *not* uncheck "Use the recommended options for this PC".
  2. Right-click on the downloaded ISO and choose "Mount." This assigns the ISO a drive letter.
  3. Run setup.exe from the ISO drive. This starts the 24H2 in-place upgrade.

(Your files, settings and applications will be preserved if you use the ISO recommended for your system by the Media Creation Tool.)

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  1. Anonymous
    2025-06-08T11:32:41+00:00

    Thanks, I was able to upgrade the BIOS from USB.

    Here's the FRST results:

    FRST results.zip

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  2. Anonymous
    2025-06-08T11:43:01+00:00

    Hi questions_,

    The logs are here ; CbsPersist didn't exist, though.

    I was able to get the BIOS updated via the USB drive method described by Ramesh.

    I'd prefer not to do a full reinstall unless absolutely necessary.

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  3. Ramesh Srinivasan 88,100 Reputation points Independent Advisor
    2025-06-08T11:52:25+00:00

    Thanks for the update. Please run the fixlist below and share the output log.

    Download fixlist.txt - https://www.winhelponline.com/fixlist/Pogman999...

    Save Fixlist.txt to the same folder as FRST64.exe.

    Close all programs.

    Launch the Farbar Scanner tool and click "Fix".

    Restart Windows when prompted.

    Upload the output log file (FixLog.txt) to your OneDrive.

    The fixlist runs SFC, driver assessment, and it refreshes the compatibility assessment. Your browser caches and cookies will be cleared as well.

    NOTE: The fixlist.txt script was written specifically for this user and for use on that particular machine. It is not recommended to run it on another machine. Don't run the same fixlist.txt more than once.

    Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Thoroughly research any product advertised on the site before you decide to download and install it.

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  4. Anonymous
    2025-06-08T13:48:45+00:00

    Hi Ramesh,

    The Fixlog is here: Fixlog.txt

    After running I still see the same issues. I also received this error message after logging in:

    "C:\Program Files\WindowsApps\MicrosoftWindows.CrossDevice_1.25042.38.0_x ... \CrossDeviceService.exe

    The parameter is incorrect."

    No idea if that's related.

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